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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

eshare to Release Expressions 4.3
eshare announced eshare Expressions 4.3, an enhancement of the company's chat product. Expressions is a turnkey solution for adding chat, threaded discussion forums, and online presentations to Web sites. It enables businesses to conduct virtual meetings, live training and conferencing, distance learning, moderated events and social chat.

InSite Support Chooses ISC
ISC announced that InSite Support Services has deployed the hosted version of the Irene workforce management solution in its customer support center. South Carolina-based InSite is deploying Irene to forecast demand on the center’s customer service agents and schedule them to meet the unique requirements of its three business segments.

eCompany.com Launched Using Vignette
Vignette announced that eCompany Now has launched its online companion, eCompany.com, using the Vignette V/5 E-business Application Platform. eCompany Now chose Vignette for a solution that could manage and deploy content, integrate with their other technologies and scale with the business.

Loudcloud Launches Smart Cloud
Loudcloud announced an enhancement to its security services offering. The new Access Control Smart Cloud service enables its customers to define, manage and implement user authentication and authorization policies across Web sites. The inclusion of the SiteMinder platform in Loudcloud's network of services will further accelerate Web site rollout for Loudcloud customers by providing a centralized platform for managing user access to Web-based resources.

MindArrow and Pivotal Sign Agreement
MindArrow announced an alliance with Pivotal that will integrate MindArrow's multimedia solutions into Pivotal's demand chain network solutions. The integrated solution will enable Pivotal customers to send MindArrow's multimedia eBrochures directly from within Pivotal's demand chain network solutions.

4CallCenters.com Announces Call Center WebProfiler
4CallCenters.com unveiled Call Center WebProfiler. This online service offers performance profiling and staffing optimization tools for inbound call centers. Such features as limited trunks, abandons and overflows are used to power the analysis engines.

NCR Completes Acquisition of 4Front
NCR announced it has completed its acquisition of 4Front Technologies. Under terms previously announced, NCR will pay each 4Front Technologies stockholder US$18.50 per share in cash for each outstanding share of 4Front common stock held.

Broadbase and Perot Join Forces
Broadbase and Perot Systems announced a technology alliance aimed at providing a platform for e-commerce customer interactions. Through the alliance, Perot Systems and Broadbase will provide applications, eCRM domain experience, and integration capabilities. Broadbase expects to provide Perot Systems with implementation business that will total more than $20 million during the next two years.

Fair, Isaac Teams with Xchange
Fair, Isaac Company and Xchange announced they have teamed up to provide Fair, Isaac clients with an eCRM solution. MarketSmart ties together aspects of eCRM;including data warehousing, analytics, marketing, campaign management, data mining and decision technology to help companies determine where, when and how to interact with their prospects and customers.

• Versant Agreement with IBM
  
• Kinetics Chooses Calico
  
• BrightStar Enables Premio
  
• PAR3 Adds Norm Thompson Outfitters
  
• Outlaw Selected by HFN
  
• Systemax Selects Blue Martini
  
• Pegasystems With Blue Cross Blue Shield
  
• Aspect License Revenues Increase 70%
  
• Blue Martini Reports Third Quarter Results
  
• TeleTech Reports Third Quarter Results