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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Blue Pumpkin Leads into Europe
Blue Pumpkin announced the availability of the European version of PrimeTime 3.0. This new release of Blue Pumpkin’s product addresses the challenges of managing European work rules and features user assistance technology.

Global Knowledge Announces OnDemand for Siebel
Global Knowledge announced that the Knowledge Products Division is introducing a new edition of its application training and performance support software for Siebel Systems. OnDemand Personal Navigator for Siebel 2000 allows users to master new functions of the software as they are working within the application.

Asera to Integrate E.piphany
Asera announced an agreement for Asera to integrate E.piphany's CRM capabilities into the Asera eService and to deliver a new category of capabilities for enterprise eBusiness. As part of this agreement, Asera also becomes a premier member of Epiphany's channel program.

Aspect Announces Web Interaction V 3.0
Aspect announced the general availability of version 3.0 of Aspect Web Interaction, a customer relationship software application that gives Web customers needing assistance access to sales and service representatives.

TimeTo and SafeHarbor.com Partner
SafeHarbor.com announced that TimeTo has committed to partner with the SafeHarbor to deliver customer and technical support services for its new Website, developed in association with AARP and designed to benefit individuals and their families between the ages of 40-65 with intergenerational planning events. By leveraging SafeHarbor.com’s hosted customer support solutions, TimeTo will be able to accelerate time to market, lower in-house support costs, and deliver improved customer support.

Convergys Announces Catalys Release 5.0
Convergys announced the availability of Catalys Release 5.0, Convergys' global billing and customer care solution. Key feature of this Catalys release is its DSL management solution, which enables bundling of an ISPs own DSL services with those of other DSL providers. The solution provides a platform to support relationships with multiple vendors and multiple end-users.

Circuit City Standardizes on MicroStrategy
MicroStrategy announced that Circuit City Stores selected MicroStrategy software as the platform of choice for its organization's business intelligence needs. Circuit City will use MicroStrategy's Platform to provide reporting capabilities to company executives and store managers, mall-based Circuit City Express stores and Circuit City's finance operation. Sales analysis reporting and eCRM are among the several applications Circuit City will be building on the MicroStrategy platform.

Attorneys Title Insurance Fund Selects Janna
Janna announced that Attorneys' Title Insurance Fund has selected Janna Enterprise Suite 2001 to manage its relationships with its member agents. Through this solution, Fund staff will be able to access consolidated customer information, aiming to improve customer response time and enhance customer relationships.

University of Richmond Uses Sideware
Sideware announced that the University of Richmond is using Sideware’s web-based customer service solution. Available as part of the university’s online information technology help desk, Sideware’s Dr. Bean solution will assist students and faculty who have questions about campus-related technologies.

BroadVision and Intel Form Alliance
BroadVision and Intel announced an e-Business alliance to develop and market solutions built on BroadVision's suite of e-business applications and Intel-based servers. The goal of this alliance is to provide customers with solutions that offer a better price/performance ratio than comparable solutions running on other processor architectures.

• Computer Horizons Teams With IBM
  
• iCommunicate Opens New Office
  
• StayinFront Expands in Asia
  
• Interactive Intelligence Chooses to Expand in Indiana
  
• Carl Samos Joins Answers.com
  
• SITEL to Deliver for DIRECTV
  
• Pivotal and Yokogawa Sign Agreement
  
• Vignette Teams With Virage
  
• Experian and Xchange Announce Alliance