Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

eCRM System From TriVium
TriVium announced SimpleRM, a web-based suite of CRM applications that gives growing businesses capabilities in managing their sales, marketing campaign, customer care and eBusiness functions. SimpleRM brings together information coming from all customer touch points – email, web chat, web forms, PDA’s, wireless, phone and fax – to integrate customer interactions and offer personalized service without the hassle of piecing information together from different applications.

Alleon And Applix Offer Solutions
Applix announced that Alleon will offer integration and consulting services for Applix’s Internet-based business planning solution based on the iTM1 technology for On-line Analytical Processing. The combined solution will be offered to government and large commercial clients throughout North America and will deliver on the promise of increased profitability through optimized financial and resource planning.

SageTree Embeds MicroStrategy
SageTree announced an agreement with MicroStrategy. SageTree will bundle MicroStrategy's business intelligence platform into its SageQuest supply chain intelligence software solution. SageTree's customers can now use the business intelligence environment provided by MicroStrategy technology for insight into business questions.

Supportgate.com Partners With TrueAdvantage
Supportgate.com announced the launch of the new Supportgate.com Request-for-Proposal (RFP) services section of www.supportgate.com. The RFP section has been developed through a partnership with TrueAdvantage. The Supportgate.com RFP section will bring buyers and sellers together through a shared database of goods and services in the IT support industry.

FixIT Uses eSupport
Control-F1 announced that FixIT Worldwide has incorporated eSupport from Control-F1 into its technical support offering. FixIT currently offers both on-site as well as telephone support to its London based customers. eSupport will assist the move for the company from Phase I, servicing central London, to phase II, supporting the whole of the UK.

Expertcity.com Earns Award
Expertcity.com was named Gold Best-in-Class winner in The Second Annual Users Choice Awards Presented by Customer Support Management magazine and RealMarket. Expertcity won the Gold award in the Web Callback/ Assisted Service Category for its DesktopStreaming application on its technical help site.

iCommunicate Showcased at Microsoft Event
iCommunicate was showcased at the Microsoft Anatomy of an e-Commerce Web Site resource exchange event. The event identifies solutions for e-businesses. Technology developers presented a three-tiered process for developing an e-commerce web site, breaking the process into presentation, business, and database tiers.

NetObjects Launches Matrix
NetObjects announces NetObjects Matrix. NetObjects Matrix is a set of online services designed to be distributed by business service providers, who have a vast reach into the large small business marketplace and need a suite of online services to provide to their customers. Using NetObjects Matrix, service providers can offer online services to small businesses.

Shoptok Unveils Suggestive Seller
ShopTok announced the introduction of Suggestive Seller, a product recommendation engine that powers ShopTok’s sales, marketing and customer support applications. Suggestive Seller analyzes hosted conversations on e-business sites for customer needs and purchasing intent, then links customers to tailored product suggestions. The intelligent analysis provided by Suggestive Seller makes the product information required to close sales available to shoppers through community message boards, affinity clubs and instant messaging customer support applications.

SmartTalk Debuts SmartMessaging
SmartTalk is demonstrating how its SmartMessaging Services can boost the effectiveness of CRM applications at the DCI eCRM conference in Los Angeles. The SmartMessaging Services enable companies to strengthen the bonds of their customer relationships by executing the message programs defined in CRM campaign management applications.

• EXP.com Depends on Kana
  
• Ask Jeeves Adds StreamSearch
  
• Samsung Selects Critical Mass
  
• 5.12 Group and North Systems Partner
  
• Acxiom Purchases Intarsia 2.0
  
• Companies Continue to Select MarketSoft
  
• Iomega Adopts Blue Martini
  
• Magic to Help Hoffmann