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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Chordiant Introduces CRM Infrastructure
Chordiant announced the immediate release of Chordiant Knowledge System v2.0. This product module allows companies to act on information gathered from a variety of sources, including Web sites, customer interactions, product sources and customer service representatives. Chordiant also announced the availability of Chordiant Automated Response and Chordiant Assisted Response, enabled by its unified knowledge management system.

CustomerSat Launches Contact Center
CustomerSat announced the launch of a customer satisfaction benchmark program built on satisfaction and loyalty indices. These indices, available to all participating companies, are designed to help firms improve operations, recognize and leverage advantages, anticipate customer requirements and identify potential vulnerabilities. The indices allow participating companies to compare their own results to those of the aggregates, which are comprised of scores from multiple companies measuring similar performance attributes.

eConvergent and Nextera Form Alliance
eConvergent and Nextera announced an alliance. The companies will provide digital communications and eCRM strategies and services. The two companies said their alliance will target Fortune 2000 companies worldwide.

iCommunicate Enhances CrystalTech
iCommunicate has been selected by CrystalTech Web Hosting to deliver Internet-based end user support. CrystalTech chose iCommunicate because it is both Netscape and Microsoft Internet Explorer friendly and because it is accessible via a browser.

Primus Extends dynamicsoft
Primus announced that it has added dynamicsoft to its customer base of BtoB organizations. dynamicsoft is developing a customer support and service solution using Primus software. dynamicsoft plans to deploy Primus eServer and Primus eSupport across its organization, including customer service and support, product development, engineering, human resources, marketing, information systems, business development and sales.

Scribe Introduces Integration for Great Plains and Solomon
Scribe announced Adapters for Great Plains and Solomon. Scribe’s suite of adapters is designed to deliver integration that allows customer information to be shared across business applications such as Great Plains and Solomon. These Adapters, combined with Scribe’s integration technology and Adapters for leading CRM applications, enable companies to create a view of the customer across their enterprise without the need for custom coding.

Chelsea Interactive Selects MicroStrategy 7
MicroStrategy announced the launch of Chelsea Interactive's technology infrastructure for top brands' online stores. The MicroStrategy 7 business intelligence platform is expected to provide an integral part of the value that Chelsea's participating brands will receive.

Timecruiser Selects Splashnet.com
Splashnet.com announced that it has been selected by Timecruiser to provide a Web-based CRM solution. Splashnet will enable Timecruiser’s executives and sales force to more efficiently manage their customers, regardless of location, through Splashnet’s web-based service. By adding TCC to its customer list, Splashnet has enrolled more than 1,000 users since launching its CRM solution in June 2000.

Control-F1 Wins Users Choice Award
Control-F1 has been named a Best-in-Class winner in The Second Annual Users Choice Awards, sponsored by Customer Support Management magazine and RealMarket. The company’s eSupport solution was entered in the category of Hosted Customer Management Application Services.

Buy.com Selects Vignette
Vignette announced that Buy.com has selected Vignette V/Series and Vignette e/Series technology on which to build its new store front, slated to debut in 2001. Buy.com receives millions of page views per day and needed a software technology stack with integrated sell-side and enterprise software capabilities. Through the Vignette eContent, the Vignette V/5 Content Management Server and the Vignette V/5 Lifecycle Personalization Server, Buy.com can provide their customers with an improved browsing and shopping experience.

• BroadVision Powers Wellsteads
  
• Blue Pumpkin Reports Earnings
  
• KnowDev 5.0 Now Available Through E-Talk
  
• Peregrine Empowers Visteon
  
• ProNox With Apropos
  
• Stampede Chooses !hey
  
• TanData Develops Integration for PeopleSoft
  
• Hyperion Standardizes on Centra
  
• SupplyFORCE.com Selects NorthB2B
  
• NextClick Network Size Doubles