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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

ONE Chooses Prime@Vantage
Prime Response announced that ONE has chosen Prime@Vantage.com to create, execute and refine marketing programs aimed at increasing customer retention and cross-selling efforts. ONE telecommunications leaders that have chosen the Prime@Vantage relationship marketing suite to conduct one-to-one marketing initiatives.

Blue Martini Announces Version 4.0
Blue Martini announced an upgrade of its flagship application, the Blue Martini Customer Interaction System. With Version 4.0 of the Customer Interaction System, Blue Martini introduces a B-to-B Edition to support BtoB transactions and processes. Additionally, Version 4.0 debuts a cross-channel campaign management module and capability for content and product information to be managed from outside, as well as inside, the enterprise.

2Bridge Taps Sideware
2Bridge and Sideware announced a partnership through which Sideware’s eCRM software will be integrated into 2Bridge’s homepage and customer service site, Club2Bridge. Sideware’s Web-based customer service solution will be offered as an e-service to 2Bridge customers as well.

eHelp Releases DynaHelp
eHelp announced the upcoming release of the new DynaHelp 1.5 enterprise self-assistance software. DynaHelp 1.5 is a self-assistance software solution for eBusiness that "learns" from customer interactions and improves Web site usability.

Avolent Acquires Solant
Avolent announced an agreement to acquire Solant. The products and operations of the two companies aims to impact the BtoB and BtoC billing, invoicing and Internet self-service strategies of traditional and e-commerce enterprise.

Kana Announces Alliance Agreements
Kana Communications announced that the company has secured alliance agreements with four eCommerce Integrators including Andersen Consulting, IBM, and KPMG Consulting, in addition to a formal agreement previously signed with Sapient. Kana's alliance partners use the Kana solution to enhance customer loyalty, generate additional revenue opportunities and reduce the cost of eRM.

Synchrony Awarded Users Choice Award
Synchrony was awarded the Users Choice Award at the Customer Relationship Management Support Services Conference in San Francisco presented by RealMarket and Customer Support Management magazine. Synchrony received the Best in Class award in the hosted applications category for its customer interaction management technology.

icommunicate Wins Users Choice Award
iCommunicate received the Gold Award for Hosted Applications in The Second Annual Users Choice Awards at the CRM Conference & Expo in San Francisco, CA. The award, sponsored by Customer Support Management magazine and Real Market, is for iCommunicate.NET, the company’s customer service solution for the Internet.

FrontRange Wins Users Choice Awards
FrontRange products HEAT and GoldMine FrontOffice 2000 were named Gold Users Choice Award winners in The Second Annual Users Choice Awards sponsored by Customer Support Management and RealMarket Research. HEAT ranked at the top of the Help Desk and Service Desk Software-MidMarket category, while GoldMine FrontOffice 2000 was named leader in the category for implementation and integration services.

Envision and TriVium Announce Agreement
Envision Telephony and TriVium announced a partnership aimed at helping organizations maximize both the financial and intrinsic value of their CRM and contact center technology. Envision¹s Click2Coach solution provides a coaching approach and integrates it with monitoring technology.

• Talisma Presents Electronic Customer Service Award
  
• Great Plains Earns STAR Award
  
• SiteStuff.com Chooses !hey
  
• All.com Enhances Service
  
• The Dr. Spock Company Chooses Vignette
  
• Nexgenix Builds FilmsOn.com
  
• Par3 and ICT Group Join Forces
  
• TeleTech Launches enhansiv