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Siemens and Quintus Enter Partnership
Siemens and Quintus announced a partnership between Quintus and Siemens to develop and market next CRM solutions by combining the worlds of Internet, mobile business and voice communications. Siemens has agreed to invest US$72 million in Quintus and, in return, obtain approximately 8 million shares or 19.9 % of the outstanding stock in the Company.

Answers.com Acquires KnowItAll
Answers.com announced the acquisition of KnowItAll. The acquisition gives Answers.com an edge in the Web-enabled customer interaction space by adding text chat, audio, video, email management, remote application control, white boarding and a media “normalization engine,” which allows messages and responses to questions from online site visitors to be handled in a single interface regardless of the initial type of inquiry.

Epicor Introduces Second Generation eFrontOffice
Epicor Software announced that it is delivering phase two of its Web client for Epicor eFrontOffice, powered by Clientele. The newest version of the Web client allows users to access customer data housed in Epicor eFrontOffice via a Web browser that displays the same user interface as the standard Windows client.

Agilent and Oracle Agreement
Oracle and Agilent have signed an agreement that paves the way for Agilent to optimize its global operations and further enhance customer responsiveness through the use of Oracle's tools. Agilent will deploy key components of the Oracle E-Business Suite worldwide to its 46,000 employees for accounting, manufacturing, supply-chain management, purchasing, service and other core business functions.

iCommunicate Recipient of Halo Award
IThell.com named iCommunicate as the recipient of its first Halo Award at the CRM Conference & Expo in San Francisco, CA. iCommunicate.NET was selected from all of the exhibitors for the product’s ability to make the lives of IT professionals easier.

Metrix Partners with Hypercosm
Metrix announced a partnership with Hypercosm with the goal of taking a visual approach to e-Service. Through this partnership, companies using the Metrix e-Service suite will be able to allow their customers or field force professionals to log onto the web and work through product service issues with 3D graphics using applications developed by Hypercosm.

ChanneLogic Launches New Product
ChanneLogic will be giving away a software package at the DCI CRM show in Los Angeles. The ASP-based free product is called MyChannels and is a piece of their larger, portal-based application. The ChanneLogic product will allow anyone to sit at a computer, pull up the ChanneLogic desktop and provide information to make management decisions about their company's channel business.

Prime@Vantage With SAS Enterprise Miner and Siebel
Prime Response announced an integration toolkit and professional service offering that links the Prime@Vantage relationship marketing suite with analytics, call center and sales force automation applications, such as SAS Enterprise Miner and Siebel Systems eBusiness Applications.

MessageMedia Adds to ServiceSuite
MessageMedia announced that it has added three new e-mail-based services to its ServiceSuite family of customer care tools. ServiceSuite encompasses e-mail-based, web-based and agent-based service offerings designed to provide outsourced solutions to meet the demand from online customers for service.

• Intel and Vignette Announce Alliance
  
• Delano Reports Revenue
  
• PTC Wins SSPA STAR Award
  
• Apropos Signs Agreement With 3Com
  
• Xchange Joins Radical
  
• Annuncio and Intershop Team
  
• WebTrends Enhances CommerceTrends
  
• SpeechWorks Software Licensed By AOL
  
• TeleTech Awarded Agreement From Lehman Brothers Bank