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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Siebel and Hyperion Alliance
Siebel and Hyperion announced an alliance to deliver an integrated suite of e-business analytic applications. Hyperion intends to integrate its suite of packaged e-CRM analysis applications and the Hyperion Essbase OLAP Server with Siebel eBusiness. The companies will also engage in joint marketing and collaborative sales programs.

ENTEX and Support.com Partner
ENTEX IT Service and Support.com announced a partnership to offer Support.com's support solutions to ENTEX Fortune 1000 clients. ENTEX has dedicated an implementation team, utilizing Support.com products, to deliver solutions that enhance interaction among employees, clients and business partners. ENTEX, which provides support to over 770,000 end-users, plans to introduce Support.com's Internet-based support solutions to its clients to provide increased service levels, shortened support call time, and improved resolution times.

Getronics and Applix Partnership
Getronics and Applix announced an alliance today in which Getronics will provide system integration services for Applix's e-Business applications. Getronics will incorporate Applix iEnterprise for Web-based CRM into its industry solutions and leverage the Applix Internet-based planning, forecasting and budgeting tools to deliver a ``sales-to-fulfillment-to-analysis'' solution to its clients.

NSDI Announces CMS
NSDI Teleperformance announces its new Campaign Management System (CMS) to improve communications with clients. CMS gives clients access to campaign information and reports on their customer-service programs via the internet.

OracleSalesOnline.com Continues Pace
Oracle announced that more than 6,000 enterprises are now actively managing their sales activities with OracleSalesOnline.com. Launched in August, OracleSalesOnline.com is a free online service that provides businesses with access to Oracle's enterprise-strength sales automation product via the web.

Users Choice Awards Announces 2000 Winners
RealMarket and Customer Support Management Magazine have announced the winners of the 2000 Users Choice Awards. The Awards recognizes customer management products and services, chosen by the most qualified judges available. . . the people who use them. You can see the results if you click here.

ASP Publishes New Report
The Association of Support Professionals has released the third edition of its annual report on "The Year's Ten Best Web Support Sites." The 112-page report describes current best practices in online support, based on ten sites that won awards in this year's ASP online support awards competition.

Peregrine and Palm Alliance
Peregrine and Palm announced an alliance that will offer enterprise customers a solution to enable mobile workers to access information anywhere at anytime. As a part of the alliance, Palm and Peregrine will also collaborate on marketing mobile infrastructure management solutions to enterprise customers.

LivePerson Partners with Excell
LivePerson and Excell Global Services announced that they have entered into a partnership. The companies have created and will begin to offer a new service that combines LivePerson's technology with Excell's outsourced customer care functionality to create an online outsourced customer service solution.

TeleSpectrum Awarded Contract from OmniChoice.com
TeleSpectrum announced that its ChannelCare division has signed a contract with OmniChoice.com. OmniChoice.com is the outsourced purchasing agent for small businesses looking for the best local, long distance, wireless, paging, Internet, cable/satellite, and electricity services. In order to provide customers with an easy experience, OmniChoice is outsourcing to TeleSpectrum the management of inbound telephone and email correspondence to handle technical assistance and customer service requests.

• iCommunicate Recipient of Halo Award
  
• Ariba and Vignette to Enhance SiteStuff Functionality
  
• 24/7 Media, Digital Impact and Xchange Adopt Talkway
  
• Arthur Andersen Teams With Blue Martini
  
• Network Commerce Teams With BroadVision
  
• iSKY Provides Customer Care
  
• Lightning Rod Alliance Wih MiTech
  
• PCsupport.com With DME Interactive
  
• Chordiant Announces Financial Results
  
• NEC Deploys Broadbase