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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Support.com Launches PartnerConnect
Support.com debuted PartnerConnect Global. The program provides Support.com's global partners with the ability to reduce sales cycles through information sharing and access to sales programs and tools.

Pragmatech Expands Product Line
Pragmatech introduced Web Publisher. Web Publisher helps companies deliver sales and marketing information via the Internet to a target audience, including employees, sales and marketing professionals, customers, prospects, and channel partners.

TechExcel Integrates Control-F1 eSupport with ServiceWise
TechExcel and Control-F1 announced a partnership that will see Control-F1’s eSupport solution integrated into TechExcel’s ServiceWise customer support product. The solution, to be showcased at the CRM/Support Services Expo this week in San Francisco, will give support organizations the power to deploy a support solution that integrates every aspect of the complex support process, from incident tracking and workflow to web-based support and diagnostics.

KCG and New York Times Host Velocity 2000
The Knowledge Capital Group (KCG) and the New York Times Join Forces to deliver VELOCITY 2000 (V2K), the First Conference Focused Exclusively on Winning Mindshare and Marketshare in the Software Economy. Finally, a Conference and Networking Forum for Software Vendors to Discuss what's on Their Minds. Read more: www.knowledgecap.com/v2k.

Knowledge Management Deskartes Domain 3.0 Debuts
Knowledge Management announced the release of Deskartes Domain 3.0, the newest version of KMS’ knowledge management application for call centers, help desks, and other customer contact personnel. It incorporates a neural network engine at its core that means users can access their departments ‘total knowledge’ and receive answers in the context of their question.

UniPress Extends FootPrints Wireless
UniPress announced that FootPrints now supports communication with the Palm VII series handheld computers using the Palm.Net service and other wirelessly enabled Palm handhelds – extending the reach of the FootPrints solution beyond the desktop browser to the wireless web. UniPress will demonstrate FootPrints’ Palm handheld support at the CRM Support Services Show

Primus Selected by CompuCom
Primus announced that CompuCom Systems will use Primus software to enable service providers as well as end-users to solve technical problems via the Internet. Integrating Primus software with CompuCom's problem management system enables service representatives to locate applicable information to address technical requests.

ServiceWare Debuts eService
ServiceWare Technologies announced its enhanced Partners and Alliance Program, the eService Partner Connection, to more closely address today’s evolving eService market needs. The eService Partner Connection extends ServiceWare’s previous alliance program to more fully cover all areas of the company’s business partnerships and the market solutions they produce, defining the parameters and benefits of six different partnership categories that include Alliance, Integration, Solution, Service, Technology and Content Partners.

TheBuyersNet.com Selects NativeMinds
NativeMinds announced that TheBuyersNet.com has signed a licensing agreement for its virtual representative technology and launched a vRep for its flagship site, WorldWidePlastics.com. WorldWidePlastics.com's virtual representative provides a human-like customer service Web interface that automates answers to frequently asked questions, integrates with the existing support infrastructure, and reduces the number of email and phone inquiries.

Two More Wins for Astea ServiceAlliance
Astea announced that Phoenix IT Group and Eurodata Systems are the latest IT support services companies to select Astea's ServiceAlliance eCRM solution. The ServiceAlliance solution will enable companies to manage all aspects of its services and network support activities, and deploy new capabilities such as Web-based customer self-service and two-way data communications with remote staff over wireless links and PDA devices.

• VERITAS, Oracle and Sun Offer Services
  
• Artesia to Join Vignette
  
• Supportgate.com Announces EARNWARE as SVA Member
  
• ChannelWave and LogicSpan Join Forces
  
• KnowledgeBase Marketing Using Kana
  
• 3Com Selects Rainmaker
  
• NEON Systems and PeopleSoft
  
• IBM and Agillion Team