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Blue Pumpkin Announces PrimeTime 3.0
Blue Pumpkin announced the availability of PrimeTime 3.0. This release of Blue Pumpkin’s product features the addition of Sage, a user assistance tool designed to extend the product's ease-of-use. Sage provides interactive guidance and advice about potential scheduling issues that arise while performing day-to-day workforce management activities.

eConvergent Introduces eCIOS
eConvergent introduced eCIOS. eCIOS provides eConvergent’s clients with the standardized foundation for application integration, management, and evolution, as well as a consolidated, open infrastructure for customer interaction and business analytics. eCIOS is the foundation not only for the flagship eMerge 2.0 Customer Satisfaction Solution, but also for new customer interaction and business analytic solutions to be rolled out this year by eConvergent.

NetManage Releases ViewNow InterDrive Client 7.0
NetManage announced the release of ViewNow InterDrive Client 7.0. Based on NetManage's InterDrive NFS technology, ViewNow InterDrive Client 7.0 features improvements in security and support. The added capability of NetManage SupportNow enables one-click access to live interactive collaborative technical service and support.

Quintus and Ziptone Team
Quintus and Ziptone announced an alliance and joint marketing agreement. Under the agreement, Ziptone will provide the Quintus eContact Suite of eCRM software through its hosted ASP site and outsourced services. The companies will work together with customers to ensure the right eCRM solution is implemented to meet customer needs.

Support.com Broadens eSupport for ASP and ISV Markets
Support.com announced its strategy to enable ASPs and ISVs to provide a new level of eSupport. Through its recent purchase of the Talkback technology from ePeople, Support.com has accelerated its entry into the Application Service Provider and Independent Software Vendor markets while advancing the company's solution for current target markets.

Brience and E.piphany Join Forces
Brience and E.piphany announced that Brience will partner with E.piphany on solutions designed to deliver the E.piphany E.5 system to any wireless device. The Brience-E.piphany relationship will allow field service and sales representatives to use an array of wireless devices to access customer information and analytics in order to deliver improve the customer experiences and strengthen customer loyalty.

Bouygues Telecom Chooses PrimeResponse
Prime Response announced that Bouygues Telecom has selected the PrimeResponse Prime@Vantage relationship marketing software to deliver marketing initiatives. Prime@Vantage provides Bouygues Telecom with an advantage through the ability to create, execute and refine marketing initiatives via traditional and electronic channels, such as telemarketing and direct mail.

telus.net Chooses Control-F1
Control-F1 announced that telus.net has chosen to trial Control-F1‘s web based eSupport solution. telus.net will offer eSupport as part of a host of new online support tools to be introduced next month.

Cox Selects Metrix
Metrix announced that Lemon Busters selected the Metrix e-Service solution and the Techlink mobile solution to manage their field force operations. Metrix software offers visibility and control over inventory, contracts and resources for field service and repair center operations.

• Firstwave Launchces eRM
  
• iCommunicate Names Talebi as CFO
  
• Oracle Announced 12 Founding Partners
  
• SSPA Names DecisionOne as Internet Provider of the Year
  
• ServiceWare Completes Annual User Group Conference
  
• Peregrine Expands ASP Plans
  
• Janna Systems Reports Revenues for Third Quarter