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eConvergent Unveils eMerge 2.0
eConvergent unveiled a new release of its flagship eMerge Customer Satisfaction Solution. eMerge 2.0 provides corporations with a solution to the challenge of interacting with customers over a range of communications media, including phone, Web, chat, email and fax.

E.piphany E.5 Available For Palm VII
E.piphany announced that it has extended access to the full E.piphany E.5 system to Palm handheld computers. Available immediately for Palm VII series handhelds with Palm.Net service, E.piphany E.5 brings additional touchpoints by which companies can leverage a single view of customer.

Everdream Agreement with Ingram Micro
Everdream announced an agreement with Ingram Micro allowing Ingram Micro to offer Everdream’s IT products and services to small and mid-sized businesses through Ingram Micro’s VentureTech Network of resellers. Everdream services include a 24/7solution center, secure online back-up, virus protection, instant bug fixes, help, diagnosis and repair, self-healing capabilities, and Internet access including Web-based email.

Metrix Announces the Availability of Metrix 4e
Metrix announced the availability of Metrix 4e, an e-Service application suite that enables web-based customer self-service. Metrix 4e allows manufacturers to establish a virtual contact center. As with previous iterations of Metrix CRM solutions, Metrix 4e continues to fill the gap for product service in enterprise-wide CRM systems, offering visibility of inventory, contracts, and field and repair center resources.

Primus and How2TV Partner
Primus announced an alliance with How2TV. Through the partnership, Primus will provide its customers with the ability to enhance their customer support efforts using rich media content for customer self-service and online education. How2TV will provide companies with product-specific rich media content that will be available to users online as an integrated part of the Primus solution.

Chordiant and PrimeResponse Partner
Chordiant Software and PrimeResponse have joined forces to create an integrated solution that will enable e-businesses to merge relationship marketing with operational eCRM across channels. The alliance between the two vendors will enable customers to engage in personalized marketing activity during routine interactions with customers, regardless of the channel used.

Lloyds TSB Partners With PrimeResponse
Prime Response announced that Lloyds TSB has selected the PrimeResponse Prime@Vantage product as a key enabler of its eCRM strategy. This will benefit Lloyds TSB customers by improving the relevance, timeliness and personalization of its marketing communications. The solution will enable Lloyds TSB to identify leads and opportunities within its customer database and develop and execute focused communications.

Jetform With Servicesoft
Servicesoft announced that JetForm has adopted the Servicesoft 2001 suite to reduce costs, while providing its customers with better service aiming to lead to increased customer satisfaction.

Support.com and Elsevier Training
Support.com announced Elsevier Training intends to provide automated and personalized PC support to users across Europe by supplying Support.com's eSupport software package. Support.com partner, IP Globalnet, has been selected to supply software and consulting services for the implementation of Support.com's Healing Agent as part of Elsevier Training's PC Home project. In such projects, companies supply PC's to their employees for use at home with the reassurance that Elsevier Training will provide not just the training for all the software tools but also IT support and warranty and repair services.

Vignette Joins Oracle Wireless Partner Initiative
Vignette announced that it has joined the Oracle Wireless Partner Initiative. Vignette's V/5 Content Management Server and its V/5 Lifecycle Personalization Server will be integrated with Oracle-9i Application Server Wireless Edition to provide a wireless portal solution. Oracle-9i AS Wireless Edition allows telcos and enterprises to provide new and existing Internet applications or content for wireless-enabled devices including: smart phones, pagers, PDAs and handheld computers.

• iCommunicate Appoints Lears as VP
  
• Hyperion Announced Essbase OLAP Server For Linux
  
• Avaya Wins Third SSPA Star Award
  
• Kana and Aspect Alliance
  
• NavaraSoft and Entuition Partner
  
• Sento Reports Financial Results