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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Delano Acquires Digital Archaeology
Delano announced it has acquired Digital Archaeology in a deal valued at US$87 million based on Delano’s closing share price on October 13, 2000. The acquisition enables Delano to bring to market a solution that integrates Digital Archaeology’s analytical products with Delano’s e-business platform and eCRM applications.

Kana Communications Releases Kana 6
Kana Communications announced the release of Kana 6. Integrating multiple communications channels (phone, email, Web, wireless, in-store), with marketing, service and sales e-business applications, Kana 6 aims to allow customers, partners and the enterprise to interact. Kana 6's Internet-architecture is flexible and can be implemented faster than a traditional CRM solution.

FedEx Deploys YOUcentric
YOUcentric announced that FedEx has deployed YOUrelate from YOUcentric to its 2,800 sales management and professionals in the U.S. The YOUcentric solution will be an instrumental tool in facilitating communication across the FedEx sales force.

Prime Response Announces Eleven Alliances
Prime Response announced eleven strategic alliances including Clarify, McCann Relationship Marketing Worldwide, Viador, MarketSwitch, NetGenesis, Business Objects, Quadstone, Quaero, eBusiness Advantage, Mphasis-BFL and DataMentors. The combined solutions aim to provide eMarketers with the tools to create, execute and refine targeted marketing initiatives that increase customer satisfaction, boost retention and maximize lifetime value.

HQ Global Workplaces Adopts Everdream
Everdream announced that HQ Global Workplaces has selected Everdream’s subscription computing service for their centers. All HQ Global Workplaces employee PC and notebook users will be transitioned to a standardized Everdream platform. Everdream provides IT services such as a 24/7 live call center support, secure online backup, virus protection and “bug” fixes, diagnosis and repair, self-healing capabilities, office software, training, and unlimited nationwide Internet access including Web-based email - all included with Everdream desktops, laptops, servers and small office networks.

MicroStrategy and PriceInteractive Announce Partnership
MicroStrategy announced that it has entered into an agreement with PriceInteractive. MicroStrategy will use PriceInteractive's SpeechPort platform to enable voice browsing for its suite of MicroStrategy Voice Services that deliver messaging and information services.

Emerson Agreement With E.piphany
Emerson Electric has entered a licensing agreement with E.piphany that includes all modules of the E.piphany E.5 system. Using the E.piphany E.5 system, Emerson divisions will have the capability to integrate aspects of the customer experience by collecting, analyzing, sharing and acting upon customer information.

Eyretel Announces Siebel Validation
Eyretel announced that the integration between its customer interaction management solution and Siebel eBusiness Applications has been successfully validated by Siebel Systems. With this validation, customers of Siebel Systems and Eyretel can now access Eyretel's recording and analysis system from within Siebel eBusiness 2000.

• Oracle and PTC Announce Partnership
  
• ROI Direct Adds Instant Messaging to eCare Suite
  
• Meloche Monnex Deploys Solution From Nortel
  
• Supportgate.com Announces SlashSupport.com
  
• Vadum and SimplyHealth.com Partnership
  
• IHS Helpdesk Service Uses Compare
  
• ICT Group Partners With ZAMBA