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Remedy Partners with ServiceWare
Remedy and ServiceWare announced a partnership. ServiceWare will bundle and integrate their web-based knowledge portal, called The Foundation Channels of RightAnswers.com, into Remedy's Help Desk. As a result, Remedy Help Desk customers will gain IT support via the Web.

New Add-in For StayinFront
StayinFront announced the availability of a new add-in option for its Visual Elk suite of software. Automated Leasing for Visual Elk is designed to automate the equipment leasing process enabling a business to significantly reduce the time and cost of lease origination, tracking, and management, while integrating those activities with other applications.

Tickets.com Selects Delano
Tickets.com has selected Delano Customer Velocity to automate and manage its e-marketing initiatives with marketing campaigns that will enable the company to match available ticket inventory to customer preferences and profiles.

Finali and NetSage Join Forces
Finali and NetSage announced a merger agreement that unites the two companies’ technologies and services under the Finali marquee. The agreement provides web sites that can deploy virtual agents for assistance with most common inquiries and address interactions with live help.

SSPA Releases New Support Sense Booklet
SSPA announces the release of a new SSPA Support Sense Booklet entitled “Customer Perceptions & Their Effect on Customer Relationships.” The Booklets are authored by support center experts from throughout the world. Topics range from technical issues, soft skills development and people issues; to customer satisfaction, eService and eCommerce and are available at Supportgate.com.

IntraHost Partners with iCommunicate
IntraHost has partnered with iCommunicate as an authorized reseller of iCommunicate.NET’s e-service suite. The company also is using iCommunicate.NET to power its own Customer Support Center.

BHP Petroleum Selects UniPress
UniPress announced that BHP Petroleum is using FootPrints to provide a solution to track, manage and report issues and activities while building a knowledge base online for reference by help desk technicians and customers. Installed at BHP’s Information Services Department in London, the FootPrints solution allows users to log, track and manage BHP’s production and exploration activities.

PrimeResponse and first-e group plc
PrimeResponse announced that first-e group plc will implement Prime@Vantage.com, initially in the UK and Germany, to increase customer acquisition and build customer relationships. With Prime@Vantage.com, first-e group plc can create, execute and define marketing initiatives through traditional and Internet channels.

Best Buy Drives Growth with MicroStrategy
MicroStrategy announced that Best Buy is using MicroStrategy's Intelligent E-Business Platform as its reporting technology to guide business decisions. The clicks and mortar retailer currently uses the software to anchor its data warehouse and to power both its business intelligence and eCRM applications. MicroStrategy InfoCenter enables users to subscribe to specific reports and delivers them to users via Web, wireless or voice.

• Virtual Kiosk System Through LivePerson
  
• Solant Alliance with NetExchange
  
• Blue Martini Selects OpenViz
  
• Magic Software Builds Solution for Toyo
  
• Onvantage and PCsupport.com Add eSupport
  
• Siemens Utilizes Novadigm Radia
  
• eGain Strengthens Marketing Efforts