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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Safeharbor.com and Protege Partner
SafeHarbor.com and Protégé announced an agreement to work in partnership to launch and manage SafeHarbor.com's expansion into Europe. Through its Virtual Management model, Protégé will provide SafeHarbor.com with the resources and market expertise to accelerate its entry into the European market.

Siemens Selects Applix
Applix announces that Siemens Business Services has selected Applix’s iEnterprise for its CRM offering to customers in Australia. In partnership with systems integrator Australian Information Processing Centre, Siemens will provide Applix’s iEnterprise to help companies better respond to the needs of their customers and provide predictive business analysis.

ServiceWare and Leveraged Technology Join Forces
ServiceWare announced a partnership with Leveraged Technology (LTI). LTI will recommend and implement ServiceWare’s eService Suite for companies dedicated to online service and support as part of their overall customer service goals. The relationship will combine the integration skills of LTI with ServiceWare’s Java and XML-based solutions for e-service.

Everdream with VentureTech Network
Everdream announced an agreement with Ingram Micro’s VentureTech Network. Ingram MicroServices will provide a solution center, secure online back-up, virus protection, instant bug fixes, help, diagnosis and repair, self-healing capabilities, and Internet access including Web-based email.

Xdrive Relies on Kana
Kana announced it has been chosen by Xdrive to enable the company to deliver customer email response to its 5.5 million users. Kana is an Internet-architected solution that enables Xdrive to interact with subscribers of its individual user offering and to deliver responses. Kana also provides reporting capabilities to track performance on the site as well as database frameworks to build customer histories.

OpenAir.com and Epicor Partnership
A new alliance between OpenAir.com and Epicor Software will enable Epicor's Platinum for Windows customers to access Web-based professional services automation (PSA) tools. OpenAir.com is integrated with Platinum for Windows by Epicor through an XML interface via a ``connector'' which acts as a data pipe through which information flows between the two systems, eliminating the need for data rekeying.

Steve McLelland Moves to iCommunicate CTO
iCommunicate has named Steve McLelland as CTO. McLelland, who just celebrated his 25th birthday, is also celebrating ten years as part of the innovative team behind the iCommunicate technology. As CTO, McLelland will oversee product development and technological enhancements for iCommunicate.

Leading Companies Endorse MarketSoft
MarketSoft announced the addition of several new customers to its roster, continuing to increase its customer base. New customers to adopt MarketSoft's eMarketing solutions include IBM, Polaroid, Dun & Bradstreet, Covad Communications, and Key Bank.

• MiningXchange Powered by Oracle
  
• Sage Awarded Four Stars
  
• IslandData Secures $7.5 Million in Venture Funding
  
• BroadVision and webMethods Partner
  
• Chapter 2 Deploys Aspect Portal
  
• Semtor and Vignette Team
  
• Wireless Retail Selects Davox
  
• Wonderware Joins Siebel Alliance Program