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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Interact Commerce Selected by New Horizons
Interact Commerce announced that New Horizons has selected SalesLogix as the solution for their Center Management System, becoming SalesLogix corporate customer number 3,000. SalesLogix provides a front-office solution that New Horizon’s training centers use for capturing all interactions with customers.

!hey and Answers.com Partner
!hey and Answers.com announced a joint marketing agreement that allows companies to implement Web self-help with the ability to escalate to reactive text chat when a self-service answer is unavailable or insufficient. The integrated solution is currently available from both !hey and Answers.com and can be seen at the CRM Support Services Expo in San Francisco.

Primus Aligns with Netopia
Primus announced an alliance with Netopia. The two companies will partner to integrate Primus' eCRM software solutions with Netopia's new iConcierge Internet service platform to provide one-to-one assisted services through a single Internet system.

ServicePower and eLoyalty Partner
ServicePower announced a joint solution with eLoyalty. Together they will help clients build customer loyalty by leveraging a company's field services organization. eLoyalty's expertise in field service coupled with ServicePower's technology aims to reduce the time, risk and cost required to support all field service operations.

H&R Block Selects ServiceWare
ServiceWare announced that H&R Block has purchased ServiceWare’s eService Suite 3.0 to increase service center productivity and improve customer satisfaction. ServiceWare’s eService Suite will help H&R Block provide customer service to its online clients and provide its own associates with an online resource tool.

CustomerSoft Announces ESP v3.7
CustomerSoft announced the release of version 3.7 of the company’s ESP CRM software. The ESP v.3.7 upgrade includes workflow process functionality, an activities tracking feature that is interactive with Microsoft Office, and more customization capabilities.

TECHMAR Is Selected by Major Technology Players
TECHMAR was selected by several leading B2B players serving growing markets for Internet-based solutions and services. The latest new clients include Intacct, PeopleSoft and Zoho.

SpeechWorks Speechify Engine Helps Yahoo!
SpeechWorks announced that Yahoo! is using SpeechWorks' Speechify Text-to-Speech engine to convert Yahoo! Mailtext messages to speech for the Yahoo! by Phone service. People who use Yahoo! by Phone can now listen to their Yahoo! Mail text messages over any phone in a synthesized voice.

Xchange Real Time Now Available
Xchange announced the synchronization component of its Xchange 4.0 eCRM solutions suite, Xchange Real Time, is now available. Real Time synchronizes customer data across multiple channels so customers enjoy a personalized experience at every interaction. In addition, Xchange Real Time provides a central reference point for communication channels across the enterprise, so interactions are personalized.

• LODESTAR and Siebel Systems Partner
  
• Chordiant VP to Present Extreme CRM Demands
  
• PrimeResponse to Host User Conferences
  
• Peppers and Rogers Announce Boston Office
  
• Software Spectrum Support Services Recognized
  
• Hookt.com Chooses Kana
  
• Tally Systems Joins MSP Association