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Sprint Selects Oracle
Oracle and Sprint announced that Sprint PCS has selected Oracle Internet Application Server (iAS) Wireless Edition to offer new Internet-based wireless services to its consumers and business users. Oracle iAS Wireless Edition enables Sprint PCS to make information, in any database or Internet application, available to any wireless device connected to the Internet.

i2 and BroadVision
i2 Technologies and BroadVision announced a joint development agreement to deliver an e-commerce solution. The offering will integrate the i2 Trade Matrix Sell and i2 Trade Matrix Content Solutions with the BroadVision suite of e-commerce applications to create a solution for managing the entire e-commerce value chain.

Best Power Selects Metrix
Metrix announced that Best Power has chosen the Metrix ProductService CRM application and the Techlink mobile e-Service solution to manage its field force. Invensys field service representatives will have access to customer information through Metrix’s Techlink. Techlink provides the field with information about scheduled service calls, including the history of the product, other products at the site, and any associated contract entitlements.

Foodservice & Packaging Selects iCommunicate
The Foodservice & Packaging Institute (FPI) is providing iCommunicate’s knowledge base as a service to its members to help increase sales leads and traffic to member sites from FPI’s web site. iCommunicate provides a search and support tool for users to access information without having to manually search the entire site.

e2 Communications Releases e2 Mail Center
e2 Communications released details of a new contract to supply its flagship product, e2 Mail Center to the British Tourist Authority Center. e2 Mail Center will enable the BTA to launch an online marketing strategy that is designed to initiate and develop better customer relationships through targeted and email messages.

ticketsonly.com Standardizes on Siebel
Siebel announced that ticketsonly.com has standardized its operations on Siebel eBusiness Applications. By creating a pricing system, Siebel eAuction enables ticketsonly.com to offer customers their choice of purchase mechanisms, as well as the means to express their preferences for buying tickets.

eGain Helps Patelco
Patelco Credit Union's iBranch witnessed a 133 percent increase in customer email volume, and yet was able to reduce response times from an average of 48 hours down to seven. The seven-fold improvement in responsiveness came as a result of Patelco using eGain Mail.

Epicor Announces Support for Microsoft SQL Server 2000
Epicor announced its support for Microsoft's SQL Server 2000. This support, which is scheduled to be available during the fourth quarter of this year, is designed to empower Epicor's business intelligence suite, Epicor eIntelligence, to analyze eBusiness and eCommerce data, including Click-Stream information.

• Brightware Announces Record Quarter
  
• Quaero Expansion in New York and Atlanta
  
• Sento Announces New Contact Center
  
• Synchrony Doubles Contract Revenue
  
• BT Selects PCsupport.com
  
• Liaison Joins Vignette
  
• Greenland Selects Telera