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face2face Selects iCommunicate
iCommunicate announced that face2face has selected iCommunicate.NET’s e-service suite to manage customer inquiries. The iCommunicate.NET e-service suite was selected because it was compatible with face2face’s existing SQL-based systems.

eRMpartner.com Announces MemoBase
eRMpartner.com announced the worldwide availability of its MemoBase eRM software system. Using Business Logic Agents, businesses can individualize dialogue with customers over the Internet and through media, while making development and data processing speeds. With Logic Agents, any business rule can be set up directly in a company's IT system without any programming.

Scribe Integrate 3.0 Announced
Scribe announced Scribe Integrate 3.0, the latest version of their core product. With support for XML and HTTP, as well as integration with Microsoft BizTalk Server, Scribe Integrate 3.0 enables businesses to exchange information with business partners and trading exchanges across firewalls over the Web, without the need for custom coding.

UniPress Announces FootPrints
UniPress Software announced that FootPrints, which tracks and stores issues and solutions in a centralized knowledge base, offers a solution for companies to launch an online "e-support" strategy . The system tracks and manages projects and tasks, while building a searchable online knowledge base of issues, information and solutions.

Peregrine For Rail Industry
Pegrine Systems introduced RailAnywhere, a new software solution to help the rail industry better manage its rail assets, improve service and increase profit margins.

e2 Communications Launches Marketing Solution
e2 Communications announced the launch of e2 Express, a portfolio of pre-packaged email marketing solutions tailored to individual industries. e2 Express launches with six packages, including software, travel, retail, IT Resellers, food manufacturers/retailers and publications/associations. e2 Express combines e2 Communications' email marketing applications, bundles them together to fit the business needs of a particular industry and enables customisation of email marketing campaigns.

marchFIRST and Blue Martini Form Alliance
marchFIRSTand Blue Martini announced an alliance intended to help companies extend their brands, transact business, manage brand-related content, and personalize customer interactions online. marchFIRST has installed the Blue Martini Customer Interaction System to interact with customers via the Web and call centers, in stores, over wireless devices and on trading exchanges. Blue Martini has completed its first phase of training for teams of marchFIRST professionals to leverage the customer interaction system.

Telemagic Alliance With MAILnet
TeleMagic announced an Alliance between TeleMagic and MAILnet Services (MSI). MSI's on-line system will allow TeleMagic customers to access services such as the National Change of Address, Coding Accuracy Support System, and data append via the Internet. TeleMagic and MSI have formed this alliance to offer to clean, update and enhance customer's databases.

• PeopleSoft to Deliver News Headlines
  
• North Systems Acquires Customers
  
• Aspect to Help Sykes
  
• Promoteam.com Selects Xchange 4.0
  
• Amicada Selects BackWeb
  
• AIS Selects PCsupport.com
  
• 24k Gold Integrates CRM Companies
  
• Siebel Completes Acquisition of OnLink