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Pivotal Acquires Project One
Pivotal announced the signing of an agreement to acquire Project One Business Technologies. Pivotal will incorporate Project One's solutions and expertise into an operating unit that will deliver demand chain network solutions for the healthcare industry.

Sento Chosen to Handle Novell
Sento announced that Novell has signed a letter of intent with Sento to handle Novell's standard per incident client support calls. The agreement will now include support for Novell's entire suite of products, including Boarder Manager, NDS, Netware and Client Support.

PCWorld.com and ePeople Partner
PCWorld.com and ePeople announced the launch of PC World Expert Advice. The site offers PCWorld.com visitors hardware, software, and Internet expertise from technical professionals in the ePeople marketplace. Visitors ask a question, view bids from prospective providers, and—after selecting a provider based on qualifications, ratings, or price—receive answers to their queries.

Toyota Chooses E.piphany
E.piphany announced that Toyota Motor Sales has purchased E.piphany software to improve customer service by enabling a single view of every customer. Toyota will leverage this insight to guide and to measure communications for each individual car owner.

AFSMI Using iCommunicate.NET
iCommunicate announced that AFSMI has selected the iCommunicate.NET e-service suite for its knowledge base solution. AFSMI will offer self-help access to key information for both members and non-members, providing improved services and reducing the costs of internal operations. iCommunicate.NET’s knowledge base also allows users to access and search association information, including membership, conference, educational, career and resource materials.

Racal and eGain Partner
Racal Recorders and eGain Communications announced an alliance to integrate the two companies' multimedia contact center solutions and collaborate on joint marketing activities. The alliance, which will integrate Racal's Agent Quality Management software suite with the eGain Commerce Platform is designed to offer contact centers the ability to provide customer service across multiple communications channels, including the telephone, Web chat, Web collaboration and e-mail.

Convergys Atlys Release 6.0
Convergys announced the availability of Atlys Release 6.0 which provides new functionality to enable global wireless carriers to offer an array of data services and customer care capabilities. Convergys' Atlys solution will offer functionality to support wireless data, wireless IP services, and transactional m-commerce services for wireless carriers. Release 6.0 features include GPRS (general packet radio service) support, IP-enablement for billing Internet services, event-based rating, global roaming (TAP3) and ``pre-call'' prepaid support.

EDS Alliance With NCR
EDS announced it has expanded its alliance with NCR to include NCR's data warehousing capabilities as part of EDS' new CRM solutions. NCR's Teradata Warehouse technology enables Active Data Warehousing, which gives a company the ability to analyze and synthesize information interactions and transactions with its customer and supplier relationships.

James L. Speros Named CEO of Sideware
Sideware announced that James L. Speros, president and COO since 1998, has been named CEO of Sideware, effective October 16, 2000. Owen Jones, Sideware's current CEO, will continue his involvement in the company as an advisor and a member of Sideware's Board of Directors.

• Applix Executives Buy Stock
  
• Magic Wins Best of Show Award
  
• Brightware Recognized by TMC
  
• ClientLogic Receives 2000 STAR Award
  
• Hyundai Car UK with Onyx
  
• LivePerson Enters Gaming Industry
  
• Oak Investment Leads $31.5M Investment in Talisma