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Delano Launches Java Edition
Delano announced the availability of the Java Edition of the Delano e-Business Interaction Suite, which enables organizations to develop and deploy e-business applications to manage interactions with customers, partners, suppliers, and employees. The Java Edition extends Delano’s support and integration for industry standards to include the Java platform and the complete set of technologies encompassed within the Java 2 Platform, Enterprise Edition, including Enterprise JavaBeans.

Brightware Suite Preview
Brightware announced that it will preview its eCustomer Assistance suite at Upside’s premier LAUNCH! event on October 5, 2000 in San Francisco. LAUNCH! serves as a demonstration platform for companies both to introduce their products to industry influencers and to obtain feedback on their positioning and launch strategies.

Annuncio Introduces Annuncio Bright
Annuncio announced the availability of its e-merchandising and web personalization solution, Annuncio Bright. With Annuncio Bright, marketers can target offers to web site visitors based on customer profile or site behavior data, and promote products or services. Additionally, marketers can analyze, test and refine marketing strategies that convert visitors to buyers and buyers to loyal customers.

Jefferies Selects Janna
Janna announced that Jefferies & Company has selected Janna Enterprise Suite 2001 to help them synchronize customer interactions across their Institutional Sales, Research and Corporate Finance units. Jefferies will use LivePage, a component of the Suite, to leverage information to provide self-service via the Web.

InvokeSystems Selects iCommunicate
iCommunicate announced that InvokeSystems has selected the iCommunicate.NET e-service suite for its Custom Development and Integration divisions. InvokeSystems chose iCommunicate.NET for its case management capabilities, two-way messaging, knowledge base and metrics reporting.

EDS and ServiceWare Form Relationship
EDS announced the company has entered into an alliance with ServiceWare to integrate ServiceWare's eService Suite with EDS' new CRM solutions. Based on ServiceWare's patented Cognitive Processor, a statistical engine that learns with each interaction, eService Suite enables companies to organize and reuse knowledge.

Applix and ALPNET Join Forces
ALPNET and Applix announced that they are providing localization of Applix’s iEnterprise release in the Chinese and Korean markets. ALPNET is localizing an English-word base of software, documentation and help text for iEnterprise into both Chinese and Korean, with more detailed Chinese translation into both traditional and simplified character sets.

Sun and E.piphany Sign Agreement
Sun Microsystems and E.piphany announced an alliance to provide customers with a CRM solution. E.piphany will leverage Sun's sales and marketing organization to jointly promote E.piphany's CRM solutions to customers. Sun endorses E.piphany as a CRM vendor and premier partner.

• Onyx-Xevo Offering
  
• JetNet Announces Secure Connectivity
  
• Timberline Wins Award
  
• British Telecommunications Implements Ask Jeeves
  
• Sharp Using Vignette
  
• TIBCO and BroadVision Announce Alliance