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TeamOn and Control-F1 Partner
TeamOn and Control-F1 announced a partnership to jointly provide a suite of hosted email, contact management and eSupport solutions to small and medium sized corporate helpdesks. TeamOn provides web-based e-mail and communication tools and Control-F1 provides Internet based communication, diagnostic, and system management.

Social Security Admin Deploys RightNow
RightNow Technologies announced the Social Security Administration (SSA) has deployed RightNow Web as its online customer support system. The SSA implemented RightNow Web to provide the public with a way to find answers to their questions. The SSA's public service system includes about 1,400 field offices and the largest 800-number system in the country. RightNow Web complements SSA call centers because the system makes it easy for people to find answers to their questions via the Internet.

Chicago Board Of Trade Taps Vignette
Vignette announced that the Chicago Board of Trade (CBOT) selected the Vignette V/5 E-business Application Platform to provide investors with improved access to online information, services and market data. The CBOT chose the Vignette Platform for content management, content delivery and personalization.

ServiceWare Announces eService Central
ServiceWare announced a new Internet-based customer service initiative, eService Central, which gives ServiceWare customers and employees a new destination for customer service. In addition to providing ServiceWare users an additional Web self-service channel for questions on the company’s products and services, eService Central showcases how eService technologies from ServiceWare and its partners are designed to work together.

Pegasystems for New Zealand Association
Pegasystems announced that the New Zealand Association of Credit Unions has selected a Pegasystems eCRM solution to provide Internet capabilities to its member organizations. The system offers participating credit unions account inquiry, payments and funds transfer.

BroadVision Signs With Compaq
BroadVision announced a relationship with Compaq for the development and marketing of solutions built on BroadVision's suite of e-business applications and Compaq's ProLiant servers. BroadVision applications on Compaq ProLiant servers will be featured on Compaq's ActiveAnswers Website and will be available beginning in the fourth-quarter of 2000.

Andersen Consulting and Calico Overseas
Andersen Consulting and Calico announced they are extending their existing alliance and will offer a package of eBusiness selling solutions in Japan. This extended alliance brings clients in Japan a combination of e-Commerce and CRM experience and offerings from Andersen Consulting and eBusiness selling software from Calico.

Delano with Gartner Group
Delano announced a three city executive seminar series designed to provide senior level executives with insight into the convergence of e-business, e-commerce and eCRM. The seminar series, entitled “Great Minds Think Alike”, is hosted by Delano and features insight from Gartner Group.

• Onyx and Microsoft
  
• Annuncio Attracts Customers
  
• Ask Jeeves Expands Into Japan
  
• Teleperformance Opens New Contact Centers
  
• MessageMedia Opens ChicagoOffice
  
• Witness Systems to Relocate
  
• eLoyalty Opens New Offices
  
• SITEL New Director for Spain and Portugal
  
• Servigistics Appoints Ken Sullivan VP
  
• HTC Hires VP of Client Services
  
• Michael Kozub Joins MarketSoft