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Island Data New ExpressResponse Version
IslandData announced that the latest version of ExpressResponse automated inquiry management system is now available. ExpressResponse 5.0 works alongside existing support center software and provides automatic handling of incoming electronic inquiries before they reach the support center.

General American Selects Chordiant
Chordiant announced that General American Life Insurance has selected Chordiant's eBusiness infrastructure software for a pilot project. The pilot is part of General American's customer service e-commerce program to improve customer satisfaction and service.

Maximal Intros Version 3.0
Maximal Innovative Intelligence announced version 3.0 of Max. Designed to exploit the productivity and analytical functionality of the new Microsoft SQL Server 2000 Analysis Services, Max 3.0 introduces a host of new features including the ability to work on a browser.

TECHMAR Announces New Partnerships
TECHMAR announced new partnerships with players in the hardware and software segments of the high technology industry. TECHMAR’s new clients are players in marketing software, productivity and analytical applications, wireless data solutions, barcode data collection, and network services and software.

APAC Awarded Contract by Harrah
APAC announced it has been awarded a multi-year contract from Harrah's Entertainment. APAC Customer Services will provide Harrah's Entertainment with customer care services as well as support the services offered to customers over Harrah's Web site.

Hyperion Integrates Web-Deployment
Hyperion announced that its Hyperion Performance Scorecard now features full Web-deployment and benchmarking capabilities. In partnership with answerthink, Hyperion will bring implementations and best practice capabilities to Hyperion Performance Scorecard.

Interact Commerce Taps New President
Interact Commerce announced that it is promoting Kevin Bethke, formerly chief sales officer, to president and COO effective Oct. 1, 2000. The company also announced their consolidation into two product divisions, SalesLogix and ACT!, with Interact.com becoming a core technology component of each of the company's flagship products.

iCommunicate Names Russ Irvine to Director
iCommunicate named Russ Irvine as Director of Business Development. Irvine has 16 years of experience selling and managing technology business-based solutions to senior-level management within the commercial and government marketplaces.

Oracle Veteran Joins Sideware
Sideware announced that Rahul Bardhan has joined Sideware as CTO. Bardhan, whose recent responsibilities included executing Oracle’s e-business early adopter programs, will bring his technology expertise to Sideware to direct the company’s web-based customer service solution offering.

• Kana Powering QXL.com
  
• Infogain Awarded Contracts
  
• Hansabank Launches BroadVision Wireless
  
• Professional Service Selects Datawatch
  
• Aspect Packages eCRM
  
• TeleTech Appoints President
  
• PAR3 Names President
  
• Witness Names Loren Wimpfheimer VP
  
• TeleSpectrum Names New Head of Sales