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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

iCommunicate Version 1.1
iCommunicate announced the launch of iCommunicate.NET Enhanced Version 1.1. Enhanced Version 1.1 adds customization options, streamlined registration, and online tutorials.

PrimeResponse Launches Marketing Mission Control
Prime Response announced the availability of the Web-based enterprise portal designed to maximize Return on Marketing investments. Marketing Mission Control empowers marketers with a global view of campaigns, including analytical results for each stage of execution, allowing marketers to amend programs and maximize return on each marketing initiative.

E.piphany Enhances E.5
E.piphany announced that its E.piphany E.5 system has been extended to support wireless devices. Access to the E.piphany E.5 via wireless devices leverage capabilities for marketing, sales and service efforts: Remote access to business insight, execution of offers and campaigns, and self-service for customers.

Compare Acquired by Support Performance
Service Management International announced that they sold their Compare business to Support Performance. The Compare project was initially launched by SMI in partnership with HDI (Help Desk Institute) and Customer Support Management magazine. Subscribers to the Compare Portal will use Compare navigation tools to simplify routine and complex data mining of aggregate industry data.

Aspect TeleCall v. 3.0.1
Aspect announced the general availability of Aspect TeleCall v. 3.0.1, a software dialer that automates outbound customer contact methods. TeleCall sorts out busy signals, no-answers and answering machines to send only live calls to contact center agents.

Voice Support From TeaLeaf
TeaLeaf announced that its solution is coming to market with support from a broad range of eBusiness leaders to enable voicing support. TeaLeaf provides visual replay, reporting, and analysis capabilities.

Rainmaker Unbundles Services
Rainmaker Systems announced that its services, which formerly were available only through a single all-inclusive service, are now available as discrete standard services. Pricing, which formerly was a single margin on revenues delivered, now includes a combination of margin and fee-based options.

Selectica With IBM
Selectica announced a relationship with IBM to help businesses deploy e-Commerce applications built on the combination of Selectica's ISS and IBM's WebSphere Commerce Suite. Selectica will join IBM's PartnerWorld for Developers program.

• Kodak With Kana
  
• Knowledgenet Receives Award
  
• Genesys and BroadVision
  
• Ford Goes With FirePond
  
• Major ISPs Connect With eGain
  
• Microware Selects NewChannel eSales
  
• Plumtree and Vignette Partner
  
• BroadVision Provides for Sony