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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Support.com Purchases ePeople Talkback Technology
Support.com announced that it exercised its option to purchase the Talkback source code and related intellectual property rights from ePeople. Support.com elected to purchase the technology for a fee of $6,800,000.

DaimlerChrysler Selects E.piphany
E.piphany announced that DaimlerChrysler has purchased E.piphany software to better understand nearly 40 million of its U.S.-based car and truck owners. DaimlerChrysler will utilize the reporting and analysis, data mining and list management components of E.piphany software to give the Chrysler, Dodge and Jeep brand teams a single view of their U.S. customer base.

SupportNow Enhances KLA
NetManage announced that KLA-Tencor has integrated SupportNow into iSupport. KLA-Tencor chose to integrate SupportNow's service and support technology for its security feature. This enhancement allows KLA-Tencor and its customers to work behind their firewalls while gaining access to the necessary information required to resolve a problem.

Dolan Media Acquires Acollaid
Dolan Media acquired the Acollaid product line from Acxiom. Acollaid serves the credit management and collection industry by screening credit accounts through databases.

BroadVision MarketMaker
BroadVision launched BroadVision MarketMaker. With MarketMaker, customers can create B2B exchanges and marketplaces and gain competitive advantage through online business relationships and communities.

Astea ServiceAlliance V5.0
Astea announced that it will demonstrate in October its latest eCRM suite, ServiceAlliance Version 5.0. ServiceAlliance V5.0 will be deployed with Astea’s wireless technology for mobile workers to conduct two-way data communications over cellular phones.

Talisma Launches Prospector Support
Talisma launched a new tool to help online companies convert potential customers into qualified sales leads. Talisma Prospector Support combines proactive technology, including live chat, site visitor tracking and "push" capabilities, with a trained team of customer service representatives.

Interface Announces IRIS
Interface announced Interface Relationship Intelligence Server (IRIS), the company's new knowledge management platform. IRIS is an XML-based application server that provides a common platform for all internal information about a professional services firm's clients, contacts, relationships, expertise and experience.

• HearMe and eshare Announce VoIP
  
• DCI CRM Conference in LA
  
• Entrepreneur.com with Kana
  
• CosmoCom Secures $40 Million
  
• SpeechWorks Recognizes Foodline
  
• ICT Group Survey
  
• RoweCom Chooses Onyx
  
• Maximal and TopINET Join