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Cisco Ships Version 4.0 E-mail Manager
Cisco Systems announced the availability of Cisco E-Mail Manager 4.0. The E-Mail Manager combines contact management, Web collaboration and e-mail management with the strength of Cisco's IP telephony networking solutions in order for multiple contact channels from Web, phone and chat to VoIP, IVR, and e-mail to be managed.

Oracle Launches Xchange
Oracle launched the Oracle Technology Network Xchange, providing a global IT skills exchange. Oracle Xchange offers a single marketplace where developers can connect to buyers, customers and IT professionals hoping to purchase, sell and auction technical services.

E.piphany With Maritz
E.piphany and Maritz have formed an alliance. Maritz has integrated E.piphany E.5 into its Value Added Loyalty Technology system (VAULT). The new VAULT system offers marketers a technology platform that integrates all customer database, customer tracking, loyalty marketing and analysis activities into one web-browser based solution.

Relational Solutions with MicroStrategy
Relational Solutions announced an alliance with MicroStrategy to enhance POSmart. Relational’s POSmart allows companies to understand the profitability of products, stores, reps, regions, etc and chose Microstrategy because its scalability will allow them to service corporations with data warehouses.

SSPA Online Data Research Group
The Software Support Professionals Association announced the launch of the online Data Research Group. The SSPA Data Research Group was formed to provide information for support professionals in the IT Industry.

iMedeon Expands Software
iMedeon expands into healthcare with its new customer, Novamed Corporation. iMedeon is providing iM:Work which delivers wireless workforce management tools to maintenance technicians.

Brightware Partners With ASI
Brightware announced a marketing alliance with ASI Solutions. The two companies will market each other’s products including ASI’s REPeValuator and the Brightware 2000 suite. The two will allow companies to hire skilled customer service and sales representatives, as well as ensure that the individuals hired are appropriate personnel to support the solution.

McKee Selects Stayinfront
StayinFront announced that McKee Foods has selected it to implement and support a CRM system based on Visual Elk software. The new system is designed to improve sales territory management; provide more complete and timely information to sales representatives; and integrate sales and marketing functions.

SalesLogix Selected by U of H
Interact Commerce announced that the University of Houston is using SalesLogix for the Business School's Department of Marketing and Entrepreneurship's program for Excellence in Selling. The Program for Excellence in Selling trains students, facilitates internships and assists placements that foster local and national business development. Throughout the semester, students learn, in teams, about CRM techniques and how to implement a successful process using this technology.

• KPMG Alliance With Kana
  
• NCR Adds TCI RetailSuite
  
• SpeechWorks Adds Extra Security
  
• Knowledge Impact and IQ4hire Partner
  
• Telera Adds Nuance
  
• Onyx, Softbank,and Prime Invest Create Onyx Japan
  
• Vignette and Artesia Development