Wednesday, September 20, 2000

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          eCRM Solutions From Primus

 

Search:

 

 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
Experts Corner
Q: E-services: strategy or product?
Answer

John Warne
META Group
 
Required Reading

"Enterprise e-Business ROI Whitepaper"
by Motive Communications

 
 

Featured Event

Key3Media Events CRM and Support Services - Fall 2000
October 24 - 26, 2000
San Francisco, CA

Career Opportunity

Director of Desktop Support
Warren, MI - USA


"Recruit people who are good learners and work best when following a plan"

 


Welcome to RealMarket Today!
Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.


Today's News

OracleMobile Unveils Wireless
OracleMobile announced its entry into the wireless application service provider market with a complete solution for wireless Web site creation and hosting. Evite, Food.com and Lottery.com announced that they have selected OracleMobile to develop and host their wireless sites as well.

more »


E.piphany and Commerce One Team
E.piphany announced that it has been selected by Commerce One to provide its intelligent customer interaction software as part of the Commerce One portfolio of business services now available on the latest version of Commerce One.net. E.piphany E.5 will be available to e-marketplaces through Commerce One.net syndication.

more »


eshare NetAgent 4.0
eshare announced the launch of NetAgent 4.0. NetAgent 4.0 supports both incoming phone calls and Web callback requests within the same user screen as e-mail, text chat and Web collaboration contact methods.



SpeechWorks Introduces Speechify
SpeechWorks introduced its Speechify Text-to-Speech engine that was co-developed through a relationship with AT&T. With Speechify, companies can provide customers with automated account information, product news, city names, shipping information and many other services that bring web and database content to any phone.



Teloquent Selects Brightware
Brightware announced that Teloquent has selected Brightware’s Email Assistance application to deliver enhanced multi-channel capabilities. Teloquent will use Brightware Email Assistance 4.0 to classify, route and queue email requests like their routing system that drives its solution for Web and telephone contacts.

more »


VSI E-Contact Center
Vertical Solutions (VSI) announced that the Agfa-Gevaert Group has selected VSI to streamline the AGFA call center. VSI is engaged to resell and implement NextPage's Content Network Solution, Live Publish, in addition to integrating SAP into AGFA's Melbourne, Munich and New York offices.

more »


SafeHarbor.com Secures $25 Million
SafeHarbor.com has completed a $25 million third round of financing including investments from OVP, Barnard & Co., Protégé Virtual Management, Wheatley Partners and Washington Mutual. The new investment will be used to continue the expansion the company has undergone over the past two years.

more »


Blaze Advisor Version 3.1
Blaze announced enhanced business rule management capabilities and support for e-business platforms with the shipment of the Blaze Advisor Solutions Suite release 3.1. As a part of the suite, Blaze Advisor(TM) Innovator lets corporate policymakers independently create and change business policies and procedures. Policies and other business rules can be defined over the Web without programming and without specialized development environments.



Everdream Raises Over $50 million
Everdream announced the completion of the company’s third round of financing. The company provides smaller and growing offices with IT services such as a 24/7 solution center, secure online backup, virus protection, instant bug fixes, help, diagnosis and repair, self-healing capabilities and nationwide Internet access including Web-based email.

more »



Other News

 

RealMarket Live! Webcast
Customer Service on the Internet
Listen

Jim Sterne
 Target Marketing
 
eGain Communications

 

Stock Index
RealMarket 183.64 +0.08%
Stock Index: Tell me more 
Dow Jones 10,797.06 -0.11%
Nasdaq 3,865.06 +3.72%
S&P 500 1,460.38 +1.10%
Apac Cust Svc 5 5/8 +1/8
Applix Inc 4 1/4 +1/16
Apropos Tech 10 5/8 -1/16
Ask Jeeves Inc 24 7/16 +2 1/2
Aspect Comms 22 1/16 -1/16
Blaze Software 14 5/8 -7/8
Blue Martini 39 11/16 +1 1/4
Broadbase Sftwr 17 1/8 -1 1/4
Broadvision 32 +1 3/16
Calico Commerce 6 3/16 -5/16
Chordiant Sftwr 10 3/8 -1/8
Convergys Cp 45 11/16 -7/8
Davox Corp 11 5/16 +3/4
Delano Tech Cp 11 15/16 -3/16
E.piphany Inc 81 11/16 -4 5/16
eGain Comms Cp 10 1/4 -1/4
eLoyalty Corp 13 1/2 0
Eshare Tech 3 5/8 -1/16
Exchange Applc 19 7/16 -5/16
Firepond Inc 15 9/16 0
ICT Group Inc 11 1/8 +3/16
Interact Commer 10 7/16 +1 1/4
Interact Intell 39 1/2 +5 3/16
Interv Brite 11 5/8 -1 1/8
Janna Systems 72 3/32 -25/64
Kana Comms 31 1/2 +3/8
Liveperson Inc 6 3/8 +1/8
Onyx Software 19 5/8 +5/8
Pegasystems Inc 7 -29/32
Peregrine Sys 29 11/16 +9/16
Pivotal Corp 53 +2 3/4
Prime Response 5 1/4 +3/4
Primus Knowldge 20 -3/8
Quintus Corp 11 5/8 +9/16
Rainmaker Sys 2 3/32 -5/16
Remedy Corp 20 3/8 -3/8
Selectica Inc 39 13/32 +29/32
Siebel Systems 100 1/8 -5/8
Sitel Corp 5 3/8 0
Support.com 27 7/8 -1 7/8
Sykes Enterpris 5 7/16 -2 13/32
Syntellect 7 3/8 -1/4
Telespect World 0 21/32 -1/16
Teletech Hldgs 37 3/4 +1 3/4
Vignette Corp 32 5/8 +3/16
West Teleserv 22 3/8 +5/16
Witness Systems 18 15/16 +1/2
As of close 09/19/2000
  Introducing Servicesoft 2001

 RealMarket Today! (SearchArchiveSubscribeUnsubscribe) |  RealMarket Live (UpcomingArchive)
Experts Corner  |  Required Reading  |  Events Calendar  |  Career OpportunitiesCRM Info  |  Suppliers
About  | Contact  | Home  | Board of Advocates  | Affiliations
 
Copyright © 2000   RealMarket, Inc.   All Rights Reserved.    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.

You are currently subscribed as $subst('Recip.EmailAddr').
To unsubscribe send a blank email to mailto:$subst('Email.UnSub').