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Support.com Selected By Sony
Support.com announced that Sony Electronics has selected its eSupport platform to automate and personalize customer support for all new Sony VAIO desktop PCs and most notebook personal computers launching in Fall 2000. Support.com will provide Sony’s support organization with Support.com’s software, to enable self-healing, self-service and optimized assisted-service capabilities for PC users.

!hey Merges With icontact.com
!hey software and icontact.com announced that they have merged to form !hey inc. The new company will offer an application suite that helps businesses proactively identify, acquire, service, and retain customers through personalized communication.

Navigation Technologies Selects StayinFront
StayinFront announced that Navigation Technologies Corporation has signed an agreement to implement StayinFront’s CRM suite including Visual Elk, Panorama, and Web Works products. The Visual Elk suite is able to provide both a Web and disconnected CRM solution, a decision support tool in Panorama.

Quintus Partners With eSupportNow
Quintus and eSupportNow announced a partnership and joint marketing agreement. eSupportNow will provide the Quintus eContact Suite of eCRM software through its hosted ASP site and outsourcing services.

ZAMBA and E.piphany Alliance
ZAMBA Solutions announced an alliance with E.piphany whereby ZAMBA will provide consulting and systems integration services to implement E.piphany software for clients that require solutions. ZAMBA and E.piphany are also working together to provide a Web-based solution for WorldCatch.com, a business-to-business Web portal.

VisionCompass Selects ServiceWare
ServiceWare announced that VisionCompass has implemented its eService Suite 3.0 to provide personalized, automated eService tailored to the needs of their customers, partners and employees. VisionCompass is using ServiceWare's technology within its support centers to allow customer service representatives quick and easy access to solutions to customer inquiries, and leverages its knowledge base to allow customer self-service over the Web.

APAC and marchFIRST Alliance
APAC and marchFIRST announced the two companies have expanded their alliance. The expansion includes marchFIRST assisting APAC Customer Services in developing its next-generation eCRM platform and providing professional services to APAC Customer Services and its customers.

Interact Commerce Forms New Group
Interact Commerce announced a Corporate Licensing Group for ACT!. The group works with affiliated resellers and consultants to meet the needs of corporate customers choosing ACT! as their contact management solution.

GMT Unveils Software
GMT Corp announced GMT Planet Mercury Edition. Mercury includes scheduling and forecasting facilities that give the ability to create staffing schedules for call volumes.

• Microsoft WebTV Using Convergys
  
• CustomerCast Joins Kana
  
• Fujitsu Selects Apropos
  
• go2 Systems and Strategy.com
  
• Ask Jeeves Adds Go2Net
  
• Imation and Aprimo Join Forces
  
• Peregrine Launches Alliance Program
  
• U. S. Postal Service Selects NCR Teradata
  
• YOUcentric Office in the UK