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Siebel to Acquire Janna
Siebel has acquired Janna in a share exchange transaction. Siebel Systems intends to integrate Janna's technology into the Siebel eBusiness Applications, thereby enhancing Siebel Systems', eBusiness solutions for financial services institutions in the retail banking and brokerage, institutional finance and insurance industries.

Motive Unveils ActiveProfiling
Motive Communications unveiled Motive ActiveProfiling. ActiveProfiling technology complements the new PC Health technologies in Windows Me, providing end users with a help and support experience. ActiveProfiling technology allows service providers to ensure healthy PC configurations for their users' application software, user data, network, and system settings.

ManagedOps.com Launches RapidSuccess for Siebel
ManagedOps.com launched RapidSuccess, a Managed Operations program that delivers the benefits of Siebel eBusiness Applications. RapidSuccess is a package of technical skills, tools and services that compresses -- to as few as five days -- the time it takes to implement Siebel eBusiness 2000, MidMarket Edition and Great Plains Siebel Front Office.

Brightware Announces Live Chat
Brightware announced the immediate general availability of Brightware Converse, a live chat product. Converse builds relationships with eCustomers through Web-based interactions between the eCustomer and a company’s customer service representatives.

ICL Selects Quintus
Quintus announced that ICL has chosen the Quintus eContact Suite for its outsourced call centers across Europe. ICL will use the eContact Suite to transition its outsourced call centers into multi-media contact centers to improve customer service and drive down costs.

Intrawest Selects Delano
Delano Technology announced that Intrawest is deploying the Delano e-Business Interaction Suite to integrate its customer-facing systems and applications with its proprietary lodging databases. The architecture and integration capabilities of the Delano e-business platform are enabling Intrawest to take its lodging reservations and inquiries online.

Telsource chooses ServicePower
ServicePower announced that Telsource will implement ServicePower's intelligent scheduling solution to manage its North American field service organization. SERVICEPower will be used to help Telsource further improve the standard and efficiency of their customer service through the ability of SERVICEPower to provide schedules for field operations.

Talisma Intros New Version
Talisma unveiled the newest version of Talisma Online Services. Talisma Online Services is a set of secure and integrated hosted eCRM solutions enabling electronic customer service, support, sales and marketing.

CustomerAssistance.com with eToys
CustomerAssistance.com, a wholly owned subsidiary of APAC Customer Services, announced that eToys has been signed as a customer. CustomerAssistance.com will assist eToys as it seeks to further enhance the on-line shopping experiences of customers by providing outsourced eCRM services.

• Blue Martini and Ariba Team
  
• Quaero CRM Workshop
  
• Peregrine Unveils Get2Factory.com
  
• Peppers and Rogers Group Study
  
• Remedy Intros ARWeb 4.0
  
• Group 1 Introduces DataQuality.net
  
• Support.com to Hong Kong