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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Viadyne launches viaTIL
Viadyne announces the general availability of viaTIL 1.1. viaTIL suite, comprised of: Help Desk, Problem Management, Change Management, Configuration/Asset Management, Procurement, Service Level Management, and Contact Management, integrates support and service processes required to promote the use of information technology.

UniPress Partners with Marketing Outsource International
UniPress announced that it has partnered with Marketing Outsource International (MOI) to expand its global distribution efforts to Continental Europe. MOI will serve as the exclusive distributor of FootPrints, UniPress’ issue tracking and help desk software, to customers and resellers throughout Continental Europe.

eConvergent New Service Offering
eConvergent introduced eCRM Blueprint, a consulting service that offers CRM initiatives. The eCRM Blueprint service provides companies with information to assess readiness for an eCRM solution, outlines requirements, zeros in on process improvements, and provides an approach to implementation according to business goals.

MicroStrategy and SAIC Form Alliance
MicroStrategy announced an alliance with Science Applications International Corporation (SAIC). SAIC will provide MicroStrategy's business intelligence and narrowcasting capabilities to both commercial and government customers and Microstrategy will offer MicroStrategy 7 for data warehouses.

Horry Selects Blue Pumpkin
Blue Pumpkin Software announced that Horry Telephone Communications has selected Blue Pumpkin’s PrimeTime to automate workforce management in their operator services center. PrimeTime takes the guesswork out of forecasting and scheduling by automating those processes.

Onyx Launches Netrading
Onyx Software has launched Netrading, a hosted offering built on the Onyx e-Business Engine. Through Netrading businesses can develop online sales and marketing plans, increase buying power, trade online, conduct direct mail campaigns and capitalize on franchising opportunities.

Interactive Intelligence and Digital River
Interactive Intelligence announced that Digital River has completed a customer service upgrade totaling $2.75 million that includes interaction management software by Interactive Intelligence. Digital River is using Interactive's voice mail, fax services, advanced skills-based routing, CTI (screen pop), Interactive Voice Response, monitoring, recording, reporting, and remote agent capabilities.

StockJungle.com Swings Toward Kana
Kana Communications has been selected by StockJungle.com to enhance customer service with rapid response. Kana enables StockJungle.com to interact with investors on a personalized level, supplying them with the information they need and developing an online relationship.

• SmartForce and BroadVision Collaborate
  
• Timberland With eGain
  
• SSPA Europe Executive Conference
  
• Credit Suisse Adopts Pegasystems
  
• thinkAnalytics and CGI Sign Partnership
  
• Perficient and Calico Expand Relationship
  
• MessageMedia and SmartSource Team Up
  
• InterVoice-Brite and IPCell