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Control-F1 Announces CF1Live Training
Control-F1 announced a pay per use web training technology. CF1Live Training, for any helpdesk scenario, will reduce costs through the use of web technology to provide controlled learning via the Internet.

Broadbase and Ericsson Join Forces
Broadbase and Ericsson announced that they have entered into an alliance aimed at providing marketing solutions to telecommunications service providers. The partnership will leverage Broadbase's e-marketing applications to provide service providers with a customer view that will lead to improved customer experience through targeting with relevant and personalized offers.

FrontRange Certifies Netopia
FrontRange Solutions announced that Netopia’s Timbuktu Pro systems management remote takeover tool has been certified to work with the HEAT Help Desk product from FrontRange. Help Desk technicians can remotely view and take control of PCs from within the HEAT console.

Jeeves Unplugged on Palm VIIx
Ask Jeeves announced that its natural language search service comes installed on all new Palm VIIx handheld computers. Palm handheld users can now pose questions in plain English, just as they do with Ask Jeeves at Ask.com, on the Palm VIIx handheld or any wireless-enabled Palm handheld and use the wireless service to be directed to relevant answers.

Office Source Goes Live With Sideware
Sideware announced that Office Source has begun using its eCRM software to offer web-based customer service to site visitors. Office Source’s customers now have access to live, interactive customer service by visiting the online office furniture and business products retailer’s web site.

Baleo CIM Solution
Baléo announces the launch of Baléo Customer Insights, a hosted, web-based service providing companies with a way to understand and act on qualitative input from customers, prospects, partners and employees. The Customer Insights service analyzes unstructured text input to deliver actionable information across functional groups.

Netopia Launches iConcierge
Netopia introduced iConcierge, a service platform that aims to improve Help Desk and customer support services. The iConcierge platform gives support staff and their users and customers a common platform to resolve difficulties and interact.

Interactive Intelligence Previews for Palm Pilot
Interactive Intelligence announced the Wireless Interaction Client, a new interaction management application for the Palm Pilot. It now has the ability to search the corporate directory in order to find names, phone numbers, addresses, and other information, view status information, perform conference calls, screen calls and record calls.

• Epicor Paves the Way for Hydromat
  
• StepStone Standardizes on Siebel
  
• TELUS Selects Davox
  
• Concurrent Expands Integration Options
  
• TeleSales with NewChannel
  
• CenterForce With Avaya
  
• Syntellect Selected by Wyoming DOE
  
• InterVoice-Brite XML Support