Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Delano Adds Web Collaboration
Delano announced it has signed an agreement to acquire Continuity Solutions. Customer Velocity, from Continuity, will enable Delano customers to leverage the Web to develop customer relationships, reduce customer support costs, and increase revenue through cross-selling and up-selling at the time of online purchase.

Motive and PC-Doctor Deliver
Motive and PC-Doctor announced an extension to their partnership that allows hardware diagnostics to be snapped into Motive's online customer-care products. The solution can produce cost savings for companies by reducing the need for replacement parts and on-site technicians.

Splashnet Subscription By Cell Phone
Splashnet.com announced the availability of Wireless Application Protocol (WAP) support for Splashnet. The addition of WAP support now enables Splashnet to deliver CRM and eBusiness information to WAP enabled cell phones, pagers and other hand held devices.

POWERCHART! Contact Management Software
POWERCHART! is available from SalesTactics. POWERCHART! uses contact information entered into a salesperson’s database to produce an organizational chart for their accounts. The animated organizational chart can pinpoint problem areas in the decision process.

uBid.com Chooses Kana
Kana Communications has been chosen to deliver eRM support to uBid.com. The company has retained Kana in preparation for the expected influx of holiday bidders this year. uBid.com chose Kana to help customer service representatives respond to customer inquiries as well as to manage and track customer interactions.

PeopleSoft Delivers For Mobile Commerce
PeopleSoft announced internet applications for mobile commerce. PeopleSoft Mobile Store is a wireless mCommerce solution that gives mobile professionals access to order information. PeopleSoft Mobile Directory provides access to directory information, including employee names and addresses.

MortgageIT.com Selects LivePerson
MortgageIT.com has selected LivePerson to provide live online customer service to its Web site, www.mortgageit.com. By using the LivePerson service, customers who visit the MortgageIT.com site will have access to a loan professional at the company via a text-based chat. MortgageIT.com professionals will be able to answer questions about mortgage rates, provide information on mortgage products, and walk their customers through the online application process.

Media Genesis Launches with Xchange
Exchange Applications announced that Media Genesis has selected Xchange's eMessaging software to execute an Asian opt-in email marketing service. eMessaging is designed to help its clients reach out to consumers with targeted messages in the receiver's native language via electronic channels, including email, the Web and wireless devices.

• Broadbase Appoints Chris Maeda to CTO
  
• Martin Richer VP for BroadVision
  
• eshare Names CMO
  
• NSDI Appoints a New Senior VP
  
• BackWeb Names COO
  
• TeleSpectrum Elects Fenton R. Talbott Board Chairman
  
• Randy Harvey Named FirePond Senior VP
  
• Michael Dudich Named VP for Firepond
  
• eGain New Board Member
  
• TeleTech Appoints Kirsten Hamling VP
  
• Hyperion Names David Odell CFO
  
• LivePerson Hires Executive
  
• Swallow Recruits Senior Sales Experts
  
• Newgen Results Names Officers