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Magic Solutions Computer Telephony
Magic Solutions introduced MagiCall. MagiCall delivers server-based computer telephony integration to Magic Total Service Desk users. With MagiCall's server-based architecture, no agent software needs to be distributed throughout the organization. The system can be updated and administered centrally, resulting in a lower total cost of ownership. MagiCall can be purchased as an add-on module for existing Magic Help Desk and Magic Total Service Desk customers.

ServiceWare Adds to RightAnswers.com
ServiceWare announced that it has expanded to include the Lotus Domino Server R5 product lines on RightAnswers.com, the company's Web-based technical support portal. Domino makes it easy to share, manage, organize and administer information over corporate intranets, extranets and the Internet.

Synchrony Boosts SurplusIt.com
Synchrony Communications announced that SurplusIt.com has selected Synchrony to facilitate management of its clients and customers' interactions and transactions. SurplusIt.com is set to help corporations and government agencies sell off their surplus goods. Synchrony's eCRM technology will integrate all channels of the SurplusIt.com interactions and transactions in the bidding marketplace.

Kiko Selects Brightware
Brightware announced that Kiko has implemented Brightware’s Email Assistance 4.0 application to provide eCustomer service and e-mail support to its teaching and learning community. Kiko is using Brightware Email Assistance 4.0 to respond to online questions from its user base regarding membership, lesson creation and use of the Kiko Global Learning Library.

Epicor Launches eIndustry
Epicor announced the availability of Epicor eIndustry for the capital equipment market. Epicor eIndustry extends ``e by Epicor,'' to specific industries by providing solutions designed to meet their individual business needs.

Calico Introduces Pricing Application
Calico Commerce announced the availability of Calico Price Point. Staples has selected Calico Price Point for deployment in more than 880 Staples retail stores nationwide and will use the application to manage its Web pricing. Price Point enables Staples to manage the complexity of integrating pricing and promotion assortments for multiple channels.

Aspect announces DataMart V.1.0.2
Aspect announced the general availability of Aspect Customer DataMart V.1.0.2. The software gathers real-time information from one or more contact centers and from other applications and data sources and makes it available for analysis. The new software release also adds support for Microsoft SQL Server.

adidas Runs with Kana
Kana has been selected by adidas to increase its online presence and improve customer service with rapid response. adidas is leveraging Kana Connect to drive business to Web sites by enabling e-businesses to engage customers in relevant conversations, deliver individually targeted messages and track all campaign information for every recipient. Kana Response's Web-form technology transfers customer information directly into its database while preserving the field structure of the information.

eLoyalty to Assist Ford
eLoyalty announced Ford as a client. eLoyalty has been working closely with Ford to provide eCRM strategy and operations design for Ford's Telematics Service Delivery platform. eLoyalty is providing expertise in Loyalty Strategy and Loyalty Architecture, and Ford gains a team of professionals that help analyze, design, map, and support their Telematics offering.

• Pioneer Upgrades to E.piphany E.5
  
• FrontLines 2000 Conference
  
• Peppers and Rogers New CEO
  
• Salesmation.com Powered By Blaze
  
• Integic Partners With BroadVision
  
• BackWeb Provides for Siemens
  
• Vignette Helps Applied Digital
  
• Convergys and iBasis
  
• Firstwave Contracts with Sage
  
• MessageMedia to Deliver for Wachovia