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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

FrontRange Solutions Acquires Maestro
FrontRange (formerly Goldmine) has acquired Maestro Commerce. The acquisition will allow FrontRange to expand its product offering for small to medium-sized organizations that need to integrate front and back office operations. The Maestro Division is going to offer the buy-side solutions.

Convergys acquires Taima
Convergys ounced the acquisition of Taima and their 800 employees. Taima adds to Convergys' technical support capabilities in the ISP sector. It utilizes the dynamics of technical help desk support and contact center management to structure and engineer services that meet the needs of its Internet-based clients.

Sideware and DoxSys Team Up
Sideware and DoxSys have teamed up to offer DoxSys' customers live, electronic eCRM service. As a new Sideware e-business partner, DoxSys will integrate Sideware's Java eCRM solution, Dr. Bean, into DoxSys' business solution offering. DoxSys is well-known for integrating and implementing imaging technology, document management and workflow automation functions.

Tally Systems New Release
Tally Systems announced the availability of a new Java-based Software Developer Kit for the latest release of its IT asset tracking software, TS.Census. The new version will provide a pathway for full access to data gathered with Tally Systems Census recognition technology, allowing network management software vendors access to the IT asset data for their own applications.

Motive on Target
Motive announced that Target has implemented Motive's e-service solution to provide team members with access to answers and experts in order to solve problems. Motive e-service reduces monthly technical support calls, enables IT organizations to scale for growth by improving problem resolution, and provides more effective employee service.

Ultramar Diamond Shamrock with Magic
Magic announced that Ultramar Diamond Shamrock has standardized on the Magic Total Service Desk product to enhance the company's internal and external customer service capabilities. Ultramar has tailored the Magic solution to record all incoming customer complaints and point of sales calls. The product is also being used internally to streamline business processes by monitoring project management.

Expertcity.com Selected to Join Symantec
Expertcity.com announced an agreement with Symantec to participate in Symantec Web Partners program. Expertcity.com’s Desktop Streaming technology will be available through Symantec’s Norton SystemWorks 2001. Symantec users will be able to access and register for Expertcity.com’s tech-support services from the Norton SystemWorks user interface.

Cashback2.com Chooses Kana
Kana announced that the company has been selected by Cashback2.com to provide solutions for real-time customer assistance. Cashback2.com has implemented Kana as the cornerstone of its 24/7 live chat customer service, where real estate agents, buyers and sellers can ask questions and receive immediate online response.

SalesLogix2000 Multi-Lingual
Interact Commerce announced the availability of SalesLogix2000 for French, German, Spanish and Italian languages. Interact Commerce has extended its European operations by opening corporate offices in Germany and Spain, extended growth of Business Partners into a total of 53 countries and added senior management and staff in Europe.

• BroadVision Applications for the Retail Market
  
• Vignette Helps Salud.com
  
• FutureLink Rolls Out Hosted Onyx Deployment
  
• American Power Conversion Implements Siebel
  
• ADP with CoVia
  
• Apropos and Digital Insight
  
• TeleMagic Named Finalist
  
• Jay Verkler Named CEO of Sales.com
  
• Pivotal Signs VP