Friday, September 1, 2000
 
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The Customer Relationship Management Daily Report
 
Formerly
"The Support Report" 
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Stock Index
RealMarket 195.21 +4.79%
Stock Index: Tell me more 
Dow Jones 11,215.10 +1.01%
Nasdaq 4,206.34 +2.50%
S&P 500 1,517.59 +1.00%
Apac Cust Svc 7 15/16 -1/16
Applix Inc 4 5/8 +1/8
Apropos Tech 12 3/4 0
Ask Jeeves Inc 30 1/2 +2 1/2
Aspect Comms 22 9/16 +1 3/8
Blaze Software 18 7/8 +3/16
Blue Martini 69 1/2 +16
Broadbase Sftwr 20 15/16 -1 1/16
Broadvision 34 1/2 0
Calico Commerce 10 3/32 +13/32
Chordiant Sftwr 12 1/16 -9/16
Convergys Cp 39 1/8 +3/8
Davox Corp 12 5/8 +1/2
Delano Tech Cp 10 1/8 -3/16
E.piphany Inc 104 +8
Egain Comms Cp 13 1/16 +1 9/16
eLoyalty Corp 13 5/8 -7/16
Eshare Tech 4 -1/16
Exchange Applc 24 9/16 +2 3/16
Firepond Inc 20 7/8 +3/4
ICT Group Inc 10 5/8 0
Interact Commer 10 3/8 -7/16
Interact Intell 44 5/16 -5/8
Interv Brite 12 7/16 +1 3/4
Janna Systems 46 3/64 -7/16
Kana Comms 40 1/8 +1 1/2
Liveperson Inc 6 1/2 -1/4
Onyx Software 22 11/16 +4 5/8
Pegasystems Inc 4 3/8 0
Peregrine Sys 31 15/16 +5/16
Pivotal Corp 45 -7/8
Prime Response 6 0
Primus Knowldge 23 9/16 -11/16
Quintus Corp 13 1/16 +3/8
Rainmaker Sys 2 3/16 -3/16
Remedy Corp 23 3/8 -1/16
Selectica Inc 47 11/16 +2 1/8
Siebel Systems 197 13/16 +8 1/4
Sitel Corp 5 3/4 -1/4
Support.com 31 1/64 -1 31/64
Sykes Enterpris 14 1/16 0
Syntellect 9 3/16 +5/16
Telespect World 1 3/4 +3/8
Teletech Hldgs 32 5/8 +1/16
Vignette Corp 38 1/8 +4 1/8
West Teleserv 23 3/4 +1/8
Witness Systems 19 7/8 0
As of close 08/31/2000

Right Now Technologies


 

“The following are the basic definitions: POLICY—Illustrates a management decision. PROCEDURE—Lists, in order, the steps a team takes to complete an action. TASK—Lists, in order, the steps a person takes to complete a procedure step or a series of related actions.”
- Get the Point: How to Write Policies, Procedures, and Tasks for Help Desk and Customer Support Centers, by Ben Brigham

Now Available - eService Suite 3.0
 
Today's News

GoldMine Changes Name to FrontRange
GoldMine has changed its name to FrontRange Solutions. The name change reflects a significantly broader strategy, which will include retention of the company's eCRM applications while making a move into more Web-based products and total ebusiness solutions.(
Read More)


Motive Announces New Apps
Motive announced two new applications, Motive Chorus and Motive Insight. Motive Chorus provides users with access to services as well as all relevant solutions, answers and experts needed to answer questions and solve problems. Motive Insight, a new service fulfillment application, enables IT departments to form e-service networks so that experts can collaborate in the service process to solve problems.(
Read More)

     RealMarket Live! 
"Make the Bad Man Go Away: Redefining ROI and Adding Value"   Listen Now
  Barry discusses why ROI in the world of CRM needs to be redefined. He offers a fresh perspective on how to value CRM initiatives and their place in the business world.
Guest: Barry Trailer, Vice President, Strategic Initiatives, FrontRange Solutions
-   A free Internet broadcast program addressing key CRM topics and issues   -

SalesLogix for Web Phones
Interact Commerce announced the release of SalesLogix for Web Phones. It provides multiple users and teams access to current account, contact and calendar information through a web phone at no extra cost. This solution gives users availability to their data helping them be more effective in growing their customer relationships.(
Read More)


Synchrony Teams With Vignette
Synchrony and Vignette announced a marketing and product development partnership to integrate Synchrony's customer interaction management suite with the Vignette V/5 eBusiness Application Platform. The platform provides content, profiling and managing interactions across communication channels such as the Web, pagers, mobile phones and e-mail.(
Read More)


thinkAnalytics Launches Application
thinkAnalytics announced thinkCRA, their Customer Relationship Analytics suite, that provides customers with an opportunity to gain understanding of customer behavior through analysis. thinkCRA assesses sources of customer data to extract trends in customer loyalty and to identify customers and the effectiveness of marketing.


ONE Teams With E.piphany
ONE announced an alliance with E.piphany. ONE will work with companies to design and implement CRM solutions using E.piphany software. Through its ONEWay Methodology, ONE can rapidly deliver applications to the client, automating the execution of their customer and marketing strategies.


Ask Jeeves Expands Answers
Ask Jeeves announced the launch of an updated version of Ask.com. The redesigned site connects Ask Jeeves visitors with more relevant answers, has a redesigned homepage with faster load time, an enhanced reply page utilizing unique popularity technology, includes the integration of the Open Directory Project and the addition of a universal navigation bar.

Other News


 

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