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19 7/8 |
0 |
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| As
of close 08/31/2000 |


“The following are the basic definitions:
POLICY—Illustrates a management decision. PROCEDURE—Lists, in order,
the steps a team takes to complete an action. TASK—Lists, in order, the
steps a person takes to complete a procedure step or a series of related
actions.”
- Get the Point: How to Write Policies, Procedures, and Tasks for Help
Desk and Customer Support Centers, by Ben Brigham |
 |

GoldMine
Changes Name to FrontRange
GoldMine has changed its name to FrontRange Solutions. The name change
reflects a significantly broader strategy, which will include retention of
the company's eCRM applications while making a move into more Web-based
products and total ebusiness solutions.(Read
More)
Motive
Announces New Apps
Motive announced two new applications, Motive Chorus and Motive Insight.
Motive Chorus provides users with access to services as well as all
relevant solutions, answers and experts needed to answer questions and
solve problems. Motive Insight, a new service fulfillment application,
enables IT departments to form e-service networks so that experts can
collaborate in the service process to solve problems.(Read
More)
| |
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|
RealMarket
Live! |
 |
| "Make
the Bad Man Go Away: Redefining ROI and Adding Value"
Listen Now |
 |
|
Barry
discusses why ROI in the world of CRM needs to be redefined. He
offers a fresh perspective on how to value CRM initiatives and their
place in the business world.
Guest: Barry
Trailer, Vice President, Strategic Initiatives, FrontRange Solutions |
| -
A free Internet broadcast program addressing key CRM topics and
issues - |
SalesLogix
for Web Phones
Interact Commerce announced the release of SalesLogix for Web Phones. It
provides multiple users and teams access to current account, contact and
calendar information through a web phone at no extra cost. This solution
gives users availability to their data helping them be more effective in
growing their customer relationships.(Read
More)
Synchrony
Teams With Vignette
Synchrony and Vignette announced a marketing and product development
partnership to integrate Synchrony's customer interaction management suite
with the Vignette V/5 eBusiness Application Platform. The platform
provides content, profiling and managing interactions across communication
channels such as the Web, pagers, mobile phones and e-mail.(Read
More)
thinkAnalytics
Launches Application
thinkAnalytics announced thinkCRA, their Customer Relationship Analytics
suite, that provides customers with an opportunity to gain understanding
of customer behavior through analysis. thinkCRA assesses sources of
customer data to extract trends in customer loyalty and to identify
customers and the effectiveness of marketing.
ONE
Teams With E.piphany
ONE announced an alliance with E.piphany. ONE will work with companies to
design and implement CRM solutions using E.piphany software. Through its
ONEWay Methodology, ONE can rapidly deliver applications to the client,
automating the execution of their customer and marketing strategies.
Ask
Jeeves Expands Answers
Ask Jeeves announced the launch of an updated version of Ask.com. The
redesigned site connects Ask Jeeves visitors with more relevant answers,
has a redesigned homepage with faster load time, an enhanced reply page
utilizing unique popularity technology, includes the integration of the
Open Directory Project and the addition of a universal navigation bar.
Other News
Onyx
and Allegis Alliance
Aprimo
Funding
Selectica
Powers ePolicy
Speedera
and Vignette Partner
HearMe
and Telcopoint VoIP Solution
TrafficStation
Selects Telera
Industri-Matematik
Announces Results

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