The Customer Relationship Management Daily Report
"The Support Report"
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| Stock Index | ||
| RealMarket | 179.27 | -0.25% |
| Stock Index: | Tell me more | |
| Dow Jones | 11,192.63 | +0.09% |
| Nasdaq | 4,042.68 | -0.26% |
| S&P 500 | 1,506.46 | -0.12% |
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| Apac Cust Svc | 7 15/16 | +3/32 |
| Applix Inc | 4 1/8 | +1/8 |
| Apropos Tech | 12 5/8 | 0 |
| Ask Jeeves Inc | 25 1/8 | +2 9/16 |
| Aspect Comms | 20 15/16 | -1/16 |
| Blaze Software | 16 1/16 | +1/8 |
| Broadbase Sftwr | 21 7/16 | +7/16 |
| Broadvision | 30 9/16 | -1/2 |
| Calico Commerce | 9 9/16 | -7/16 |
| Chordiant Sftwr | 13 3/8 | +3/8 |
| Convergys Cp | 40 1/4 | -5/16 |
| Davox Corp | 11 1/8 | +1/2 |
| Delano Tech Cp | 10 15/16 | +1/16 |
| Egain Comms Cp | 8 13/16 | -5/16 |
| eLoyalty Corp | 13 15/16 | +3/8 |
| E.piphany Inc | 92 1/8 | +5 5/16 |
| Eshare Tech | 4 1/4 | +1/4 |
| Exchange Applc | 22 7/16 | +9/16 |
| Firepond Inc | 18 3/4 | -1 1/4 |
| ICT Group Inc | 10 3/4 | +3/8 |
| Interact Commer | 11 1/16 | +5/16 |
| Interact Intell | 43 | +3 |
| Interv Brite | 10 9/16 | +9/16 |
| Janna Systems | 42 3/4 | +1/4 |
| Kana Comms | 35 5/8 | -1 3/8 |
| Liveperson Inc | 7 1/4 | +1/4 |
| Onyx Software | 16 11/16 | -1/2 |
| Pegasystems Inc | 5 | -5/16 |
| Peregrine Sys | 33 11/16 | +1/16 |
| Pivotal Corp | 46 1/16 | +5 3/8 |
| Prime Response | 6 | +3/16 |
| Primus Knowldge | 25 3/4 | 0 |
| Quintus Corp | 14 1/4 | -1/4 |
| Rainmaker Sys | 2 11/16 | -1/32 |
| Remedy Corp | 23 1/2 | +11/16 |
| Selectica Inc | 46 15/16 | +2 11/16 |
| Siebel Systems | 177 3/8 | -2 3/8 |
| Sitel Corp | 6 1/16 | -5/16 |
| Sykes Enterpris | 14 11/16 | +9/16 |
| Syntellect | 8 1/8 | +1 1/16 |
| Telespect World | 1 5/16 | -1/32 |
| Teletech Hldgs | 32 1/8 | +1 1/8 |
| Vignette Corp | 35 | -5/8 |
| West Teleserv | 24 1/4 | -1/8 |
| Witness Systems | 16 3/8 | +1/8 |
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| As of close 08/25/2000 | ||
“Day 30: Repeat five times: “I don’t need to control everything.” Relax. Your job title isn’t ‘hero.’ You’re human. You’re not expected to perform heroic deeds every minute. Do your job well and go home each evening knowing that you’ve helped a lot of people be more productive.”
- Overcoming Overwhelm, Thirty Days to Less Stress, by Mia Melanson
| Today's News |
ServiceWare IPO
ServiceWare announced the initial public offering of its common stock on the Nasdaq National Market under the symbol SVCW. The IPO price for the 4,500,000 shares offered by ServiceWare was $7 per share.(Read More)
Magic Announces Management Center Admin Console
Magic announced the Magic Management Center to provide support center administrators and managers with enhanced graphical reporting of help desk activity. The company also introduced integration with Microsoft System Management Server through the Web. These enhancements strengthen the Magic Total Service Desk by offering integratoin with desktop, network and event management tools.(Read More)
| RealMarket Live! | |||
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| "The Whole Customer Experience" Listen Now | |||
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The
whole customer service experience is not technology nor integration
- it is getting answers to questions and keeping customers from
getting stuck. Listen to Michael explain the "how-to." Guest: Michael Charney, Product Director, ServiceWare, Inc. |
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iCommunicate.NET Unveiled
iCommunicate announced its new URL www.icommunicate.net. The new .NET address reflects iCommunicate's alignment with the Microsoft .NET initiative, and the use of the Microsoft Windows Distributed interNet Applications architecture for creating, enabling, and managing Web-based solutions and services.(Read More)
NetOp School v1.5
CrossTec has announced that NetOp School v1.5, developed by Danware Data, now supports Windows 2000. Designed for teachers and corporate trainers, NetOp School is a combination of seven tools for interactive PC based classroom instruction.(Read More)
AARM Launches Executive Intelligence
AARM (Association for the Advancement of Relationship Marketing) launched Executive Intelligence (EI). EI has won the endorsement and support of leading international corporations and will facilitate 45 international Summits in 2001.(Read More)
Kana Continues International Growth
Kana announced that Blue Square, the UK's largest online betting site, has placed Kana at the core of its online marketing communications program. Blue Square is using Kana Connect to target their permission-based marketing campaigns, to implement them quickly and efficiently and react to news, events and developments.
CosmoCom and Onyx Launch Initiative
CosmoCom announced an alliance with Onyx Software to provide businesses the ability to leverage multi-channel customer interactions to strengthen and enhance customer relationships. The joint platform allows live and message-based business transactions that are conducted across any channel - to be gathered, processed and shared across one enterprise-wide IP network.
Ventera Chooses BroadVision
Ventera is using BroadVision applications for one of its largest clients, Whereoware.com, to change the way the home accents, gift and collectibles industry operates. BroadVision's solutions enabled Ventera to launch Whereoware.com's site in only five months.
Other News
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