The Customer Relationship Management Daily Report
"The Support Report"
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| Apac Cust Svc | 7 7/8 | -3/8 |
| Applix Inc | 4 1/8 | -1/16 |
| Apropos Tech | 12 1/4 | +1/8 |
| Ask Jeeves Inc | 21 3/4 | +1 7/16 |
| Aspect Comms | 20 9/16 | -3/4 |
| Blaze Software | 15 7/8 | -3/8 |
| Broadbase Sftwr | 20 9/16 | -1 7/16 |
| Broadvision | 31 1/8 | +3/4 |
| Calico Commerce | 8 7/8 | +3/16 |
| Chordiant Sftwr | 12 15/16 | 0 |
| Convergys Cp | 39 13/16 | -13/16 |
| Davox Corp | 11 1/4 | +13/16 |
| Delano Tech Cp | 10 5/8 | -1/16 |
| Egain Comms Cp | 9 3/16 | -1/4 |
| eLoyalty Corp | 13 7/8 | -11/16 |
| E.piphany Inc | 88 | -5 5/16 |
| Eshare Tech | 4 | 0 |
| Exchange Applc | 21 11/16 | -13/16 |
| Firepond Inc | 19 7/8 | +1/8 |
| ICT Group Inc | 10 1/2 | +1/4 |
| Interact Commer | 11 | +1/2 |
| Interact Intell | 40 5/16 | +1/4 |
| Interv Brite | 10 1/8 | +3/8 |
| Janna Systems | 42 3/4 | -3/64 |
| Kana Comms | 38 13/16 | -1 3/16 |
| Liveperson Inc | 7 9/16 | +1 13/16 |
| Onyx Software | 16 3/4 | +1/4 |
| Pegasystems Inc | 5 7/32 | -7/32 |
| Peregrine Sys | 33 15/16 | +2 7/16 |
| Pivotal Corp | 38 3/8 | +3/8 |
| Prime Response | 5 1/2 | -3/8 |
| Primus Knowldge | 25 7/8 | -1 1/4 |
| Quintus Corp | 14 11/16 | +11/16 |
| Rainmaker Sys | 2 5/8 | +3/16 |
| Remedy Corp | 23 | 0 |
| Selectica Inc | 39 1/2 | -5/8 |
| Siebel Systems | 167 | -5 |
| Sitel Corp | 6 3/8 | +7/16 |
| Sykes Enterpris | 14 5/16 | -1/16 |
| Syntellect | 7 | 0 |
| Telespect World | 1 7/16 | 0 |
| Teletech Hldgs | 30 7/16 | +1 5/16 |
| Vignette Corp | 37 5/16 | -9/16 |
| West Teleserv | 24 1/8 | -1/4 |
| Witness Systems | 16 5/16 | +3/8 |
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| As of close 08/23/2000 | ||
“Day 18: Schedule a break. In your Day-Timer, Day Runner, Franklin Day Planner, whatever time management system you use, schedule an appointment with yourself. This will prevent others form monopolizing all your time. You’ll feel more in control and actually have some time to yourself to catch up on what’s important to you. You might also set ‘appointment times’ in which staff members can ‘see’ you to ask questions, hand off projects, and discuss issues. Making them aware of your availability will help you manage your time.”
- Overcoming Overwhelm, Thirty Days to Less Stress, by Mia Melanson
| Today's News |
HEAT Help-Desk Software
HEAT, a division of GoldMine, has released HEAT 6.0, the latest version of its help-desk software. HEAT 6.0 offers enhancements to core product features to simplify user tasks. HEAT 6.0 includes a Business Process Automation Module, which is an upgraded call escalation feature.(Read More)
Encore Selects Synchrony
Synchrony announced its customer interaction management solution has been selected by Encore Marketing. Synchrony will provide Encore with the technology to manage membership contacts through phone, e-mail and Web chat channels.(Read More)
| RealMarket Live! | |||
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| "Nine
Ways to Fix Sales: The Sales Force's Role in a Hybrid Selling System
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Listen
to Steve Diorio share his research on sales organizations and why
CRM has put pressure on sales to change. He addresses the required
changes direct sales organizations need to make to remain viable via
the nine ways to improve sales in a hybrid selling environment. Guest: Steve Diorio, President, IMT Strategies |
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StayinFront Selected by DJ Pharma
StayinFront announced that it has been selected by DJ Pharma to implement and support a CRM system based on the Pocket Elk platform for Pocket PC. The new system is expected to improve sales territory management, provide more complete information to sales representatives, allow DJ Pharma to capture doctors’ electronic signatures, and comply with government regulations.(Read More)
SSPA Support Sense Booklets
SSPA announced the release of a new resource for support professionals in the IT Industry-The SSPA Support Sense Booklets. The Booklets are created as quick read pieces of information authored by support center experts from throughout the world.(Read More)
AFFINA Debuts LiveWebAgent
AFFINA has successfully launched its LiveWebAgent online interaction service with PacFab’s Kreepy Krauly division. LiveWebAgent technology will answer questions via a live online agent called a NetRep. The Web site visitor will receive an immediate response from a NetRep, who will communicate via the customer's choice of phone, text, chat or both.
Swallow Intros CHARTER Frontline
Swallow Information Systems has introduced CHARTER frontline to its CHARTER continuum family. The Web interface module allows staff to input and track all customer contact information from various locations. CHARTER frontline gives organizations the opportunity to capture the contact between customers and employees at the point of interaction.
Infogain Alliance with Peoplesoft
Infogain announced that it has joined the PeopleSoft Consulting Alliance Program to provide eCRM implementation and integration services for PeopleSoft CRM customers. The companies will also build joint marketing and sales programs to promote the PeopleSoft CRM solution to Global 2000 and start-up technology companies.
Other News
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