Today's News

MicroStrategy and IBM Alliance
MicroStrategy and IBM have formed an alliance to provide information broadcasting and narrowcasting solutions for Business Intelligence and CRM. IBM Global Services will assemble a team from across IBM to focus on the sale, integration and implementation of MicroStrategy software to their enterprise customers.(Read More)


Circuit City Selects Quintus
Quintus announced that Circuit City has chosen the Quintus eContact Suite for its consumer relations contact centers. Quintus' customer interaction software will be deployed as the standard for consumer relations and e-commerce communications at Circuit City. Quintus eContact allows contact centers to manage and route customer interaction through a wide range of media, including voice, voice over IP, interactive voice response, facsimile and imaging, email and the Internet.(Read More)

			RealMarket Live!
"Nine Ways to Fix Sales: The Sales Force's Role in a Hybrid Selling System "    Listen Now
		Listen to Steve Diorio share his research on sales organizations and why CRM has put pressure on sales to change. He addresses the required changes direct sales organizations need to make to remain viable via the nine ways to improve sales in a hybrid selling environment. Guest: Steve Diorio, President, IMT Strategies
-   A free Internet broadcast program addressing key CRM topics and issues   -

Major Airlines Streamline with Rightnow
RightNow announced five leading airlines have chosen the RightNow Web as their online customer support system. Air Canada, American Trans Air, Frontier Airlines, Hawaiian Airlines and Lufthansa Airlines have deployed RightNow Web to provide fast and accurate responses to their online customers' support needs.(Read More)


Babylon.com Selects Banter
Banter announced that Babylon.com has chosen Banter's online customer care solution to address its increasing customer communications demands. Banter's core technology, the Relationship Modeling Engine, incorporates feedback from online customer interaction and utilizes this feedback to improve future customer contacts.(Read More)


Sutherland Announces Relationship with ADP
The Sutherland Group announced a contract extension with Automatic Data Processing (ADP). The Sutherland Group will be providing Business Process Management services for ADP’s Emerging Business Services sales operations.(Read More)


NetManage and Open Computing
NetManage announced that it has signed a distribution agreement with Open Computing. Open Computing will offer NetManage's full suite of eBusiness solutions in the UK, ranging from PC-to-host and web-to-host application access through full integration of multiple data sources and applications to create eBusiness solutions.(Read More)


Vignette and Ask Jeeves Partner
Vignette announced a partnership that will integrate Ask Jeeves' e-commerce and e-support solutions with the Vignette V/5 eBusiness Application Platform. By integrating through the Vignette Application Foundation layer, Ask Jeeves will help companies easily identify and update missing content with a process that will help to increase the overall effectiveness and profitability of their Web property.


NCRs E-Shopping Service
NCR announced a new service to help retailers profitably establish and enhance their e-commerce presence. Targeted towards small and medium-sized retailers, NCR's e-shopping service integrates a retailer's web presence with their existing environment. This integration enables retailers to serve their customers both online and through their stores, with one common system for merchandising, customer service, and order management.

Other News

• BT.com Using BroadVision
  
• OpenGrid Selects NativeMinds
  
• New This Week From Help Desk Online
  
• Payless.com Using HotMedia
  
• Remedy Certified ITIL Compatible by Pink Elephant
  
• Beryl Adds NetAgent
  
• Elantix Selected by Artisoft
  
• Magic Solutions Partner Selected to Present