The Customer Relationship Management Daily Report
"The Support Report"
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| Stock Index | ||
| RealMarket | 179.01 | +1.39% |
| Stock Index: | Tell me more | |
| Dow Jones | 11,079.81 | +0.30% |
| Nasdaq | 3,953.15 | +0.58% |
| S&P 500 | 1,499.48 | +0.52% |
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| Apac Cust Svc | 8 1/4 | +3/16 |
| Applix Inc | 3 3/4 | -1/8 |
| Apropos Tech | 12 | +1 1/4 |
| Ask Jeeves Inc | 20 9/16 | +1 1/16 |
| Aspect Comms | 19 3/4 | +1 1/4 |
| Blaze Software | 16 1/16 | +5/16 |
| Broadbase Sftwr | 22 7/8 | -5/16 |
| Broadvision | 31 11/16 | +1 13/16 |
| Calico Commerce | 7 1/2 | +21/32 |
| Chordiant Sftwr | 13 | +3/16 |
| Convergys Cp | 41 1/8 | -13/16 |
| Davox Corp | 10 1/16 | 0 |
| Delano Tech Cp | 10 1/4 | +1/2 |
| Egain Comms Cp | 9 1/16 | +3/8 |
| eLoyalty Corp | 14 1/2 | -1/4 |
| E.piphany Inc | 98 7/8 | -1/8 |
| Eshare Tech | 3 5/8 | 0 |
| Exchange Applc | 23 | +1 5/8 |
| Firepond Inc | 18 5/16 | +15/16 |
| ICT Group Inc | 10 3/8 | -9/64 |
| Interact Commer | 10 1/2 | -7/8 |
| Interact Intell | 39 11/16 | +9/16 |
| Interv Brite | 10 5/8 | +3/8 |
| Janna Systems | 43 | +3 |
| Kana Comms | 38 11/16 | -1 13/16 |
| Liveperson Inc | 5 25/32 | -3/32 |
| Onyx Software | 17 1/2 | +7/8 |
| Pegasystems Inc | 5 3/8 | +1 1/4 |
| Peregrine Sys | 30 | +3 1/4 |
| Pivotal Corp | 37 7/8 | -5/8 |
| Prime Response | 5 7/8 | -3/16 |
| Primus Knowldge | 27 15/16 | +3/8 |
| Quintus Corp | 13 1/2 | -11/16 |
| Rainmaker Sys | 2 3/16 | +1/32 |
| Remedy Corp | 22 1/16 | -9/16 |
| Selectica Inc | 42 1/8 | -1 7/8 |
| Siebel Systems | 175 13/16 | +3 1/2 |
| Sitel Corp | 5 11/16 | -1/4 |
| Sykes Enterpris | 14 3/32 | -13/32 |
| Syntellect | 7 | +3/16 |
| Telespect World | 1 17/32 | +3/32 |
| Teletech Hldgs | 29 5/8 | -1/4 |
| Vignette Corp | 37 11/16 | -1 3/8 |
| West Teleserv | 24 1/2 | 0 |
| Witness Systems | 16 1/8 | +3/16 |
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| As of close 08/21/2000 | ||
“Day 8: Learn to smile and say no. Think before saying “yes” to another project, additional work hours, or even a social event connected to work. Be assertive. We become so accustomed to serving others that we forget the option of saying “no” to unreasonable requests. Write “smile and say no” on a 3 x 5 card and keep it posted at your desk.”
- Overcoming Overwhelm, Thirty Days to Less Stress, by Mia Melanson
| Today's News |
Geac Partners with Applix
Applix and Geac Enterprise Solutions have partnered to deliver a Web-based iCRM solution to customers. Geac will distribute Applix's iCRM solution as both a component of their own solution offering and as a standalone application in select markets. Geac will also implement Applix's iEnterprise iCRM solution for its own internal use.(Read More)
Expertcity Teams with Excite@Home
Expertcity.com formed an alliance with Excite@Home. As part of this alliance, Expertcity.com’s community of independent experts will provide online support to users of Excite@Home's narrowband portal Excite.com for a specified period.(Read More)
| RealMarket Live! | |||
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| "Nine
Ways to Fix Sales: The Sales Force's Role in a Hybrid Selling System
" Listen Now |
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Listen
to Steve Diorio share his research on sales organizations and why
CRM has put pressure on sales to change. He addresses the required
changes direct sales organizations need to make to remain viable via
the nine ways to improve sales in a hybrid selling environment. Guest: Steve Diorio, President, IMT Strategies |
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Ford Selects Ask Jeeves
Ford and Ask Jeeves announced that Ford has selected Jeeves Relevant Answers to help power its e-commerce and e-support services for Ford Division customers. Ask Ford will enable customers to type questions in plain English and be directed to the most relevant answers on all Ford brand vehicles on Ford's Web site.
Infogain and Chordiant Combine Expertise
Infogain and Chordiant announced a global services agreement. Infogain and Chordiant consulting specialists will combine their expertise to deploy large-scale, enterprise-wide business connectivity initiatives, expanding their ability to deliver quality solutions in a growing marketplace.(Read More)
Interact Commerce and Made2Manage Link
Made2Manage and Interact Commerce announced an agreement to provide SalesLogix2000 to Made2Manage customers. This partnership will give Made2Manage customers and prospects an integrated application for building better relationships and enriching customer experiences. SalesLogix2000 is available to Made2Manage customers immediately with the fully integrated package available later this year.(Read More)
Pegasystems Announces Agreement with America Online
Pegasystems announced an extended agreement with America Online under which America Online will continue using Pegasystems' eCRM solution to help improve customer service delivery. With Pegasystems' workflow management technology, customer service consultants work from a consolidated view of the customer through an easy-to-use interface that results in more efficient and accurate service for the customer.
Cincinnati Bell Taps Into Peregrine
Peregrine announced that its e-Business Connectivity Group has delivered a B2B e-Commerce solution to Cincinnati Bell Wireless. Peregrine's subscription-based e-Business model allows customers to access e-Commerce technology and 24/7 support services with minimal up-front investment pressure.
Cygnifi Standardizes on Epicor
Epicor announced that Cygnifi has selected e by Epicor to streamline its business operations. Spanning the front and back office, e by Epicor will enable Cygnifi to have a view of its customer activities in order to increase their level of satisfaction.
Other News
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