Today's News

PrimeResponse Enhances Prime@Vantage
Prime Response announced the availability of Prime@Vantage™ 3.1. This new release includes several enhancements to the Company’s relationship marketing application Prime@Vantage™, including a core enabling technology to assist in the integration with applications for analytics, call center, and sales automation, as well as e-commerce applications, such as SAS, Clarify and BroadVision.(Read More)


Expertcity.com Launches Expertcity2.0
Expertcity.com announced the launch of Expertcity2.0, which will provide technologies to enable live global support solutions. Among its new features, Expertcity2.0 includes an instant messaging communication tool that combines desktop sharing with phone and chat support. Expertcity2.0 allows companies to move traditional phone-based support operations online. (Read More)

			RealMarket Live!
"Nine Ways to Fix Sales: The Sales Force's Role in a Hybrid Selling System "    Listen Now
		Listen to Steve Diorio share his research on sales organizations and why CRM has put pressure on sales to change. He addresses the required changes direct sales organizations need to make to remain viable via the nine ways to improve sales in a hybrid selling environment. Guest: Steve Diorio, President, IMT Strategies
-   A free Internet broadcast program addressing key CRM topics and issues   -

Health Risk Management Selects MicroStrategy
MicroStrategy announced that Health Risk Management has extended its Intelligent E-Business capabilities with MicroStrategy InfoCenter. The product will be used to develop Health Risk Management’s Benefits Management Center, an intelligence portal that will serve as a single point of access for employers and consumers seeking to subscribe, analyze and receive pertinent medical and plan performance information. (Read More)


FAO Schwarz Selects Facetime
FAO Schwarz, in partnership with instant messaging applications provider FaceTime Communications, will soon be providing live customer service to its on-line shopping site, FAO.COM. The new service is designed to enhance on-line shopping at FAO.COM with person-to-person customer assistance, and will be available in time for the upcoming holiday shopping season.


STC Supports Siebel
STC announced its support for Siebel eBusiness 2000, the comprehensive family of eBusiness application software available from Siebel. Siebel eBusiness 2000 allows organizations to manage, synchronize, and coordinate sales, marketing and customer service across communication channels and points of customer contact including the Web, the call center, field sales and service, and reseller channels.


Leapnet and BroadVision Develop Site
Leapnet Quantum Leap Communications and BroadVision announced their participation in the development of a large scale Web site for SAM'S Club. Quantum Leap optimized BroadVision One-To-One e-business applications for the new Web site and leveraged Leapnet's expertise in the implementation of BroadVision-based solutions.


MasterCard and InterVoice-Brite
MasterCard announced an alliance to develop, market and deliver global solutions for conducting secure payment transactions using mobile phones, personal digital assistants and other wireless devices. Using these technologies, mobile phone operators, service providers and MasterCard's member financial institutions will be able to use InterVoice-Brite enhanced wireless telephony solutions and/or managed services to offer customers secure payment capabilities when making purchases with wireless devices.


NetNoir and Ask Jeeves Launch Search
NetNoir and Ask Jeeves announced an agreement to deliver Ask Jeeves' natural language and popularity search technologies on NetNoir.com. Users can now utilize NetNoir.com as a starting point for their web experience by searching for information within the site or web-wide.


Vicinity Partners With OracleMobile
Vicinity announced that it has partnered with OracleMobile. The companies will provide access to Vicinity BrandFinder on any Web-enabled device, including Web-phones, pagers, Palms and other wireless personal digital assistants. OracleMobile users can select from a number of BrandFinder categories including Hotels, Clothing/Shoes, and Auto.


TeleTech and e-PROFILE Ally
TeleTech Holdings announced an alliance with e-PROFILE. The alliance will leverage TeleTech's customer management solutions, including its Customer Interaction Center capabilities around the world, and its eCRM Insourcing consulting expertise. e-PROFILE will provide expertise in integrated, end-to-end operations and technology solutions for Internet-based financial services.

Other News

• ON!contact and The Frantz Group
  
• Eyretel Captures Best of Show
  
• Vignette Appoints David J. Shirk
  
• PeopleSoft Appoints eBusiness Veteran
  
• eLoyalty Promotes of Five Individuals
  
• Apropos Technology Announces New Execs
  
• Xchange promotes McFarlane to President
  
• NCR Names Jim Powell
  
• TeleTech Names Exec
  
• Davox Promotes Paul R. Lucchese
  
• Fast Elected to Board of Convergys
  
• West TeleServices Expands Management Team
  
• Pegasystems Key Promotions On Management Team
  
• Sykes Enterprises Announces The Appointment Of David L. Grimes