Today's News

Linuxcare Adopts Motive Technology
Linuxcare and Motive announced the development of the first automated, highly scalable e-service solution for Linux. Specifically, Linuxcare has licensed Motive's e-service software to power an Internet-based service offering, allowing Linuxcare to deliver personalized and automated services to its customers. The initial target customers for this service will be hardware OEMs, ISPs, and ASPs.(Read More)


Lloyds TSB Invests in Chordiant
Chordiant announced that Lloyds TSB Group is investing $24 million in its multi-channel electronic eCRM infrastructure technology. Chordiant will become the “eCRM infrastructure” used to unify and manage customer communications and business processes across all of the bank’s channels, including lloydstsb.com, WAP and digital TV banking services, and Lloyds TSB branches and call centers.(Read More)

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iExchange.com Selects MicroStrategy
MicroStrategy announced that iExchange.com has selected MicroStrategy to power its click stream analysis and business intelligence applications. iExchange.com is a new financial web site that allows anyone, including nonprofessional investors, to become an “analyst” and post their stock ideas to the site. MicroStrategy’s software performs click stream analysis, allowing iExchange.com to track how its customers are interacting with its Web site.(Read More)


CustomerAssistance.com Selected by Covad
CustomerAssistance.com, a wholly owned subsidiary of APAC, announced it has been selected by Covad Communications to provide outsourced eCRM services in an effort to help qualify leads for Covad’s ISP customers. The relationship with CustomerAssistance.com will enable Covad to provide various levels of assistance, including telesales, email responses, and Web-based chats.(Read More)


Broadbase to Acquire Decisionism
Broadbase announced that it has entered into an agreement to acquire privately held Decisionism. The Broadbase-Decisionism combination will provide marketplaces and their buyers and suppliers with valuable insight into the complex interactions that occur within these marketplaces. The solution will drive marketplace participation and member retention by providing dynamic pricing recommendations and supply chain optimization analytics.


Interact Commerce to Deliver Services
biztravel.com announced a partnership with Interact Commerce. As the first travel provider for Interact.com, biztravel will offer Interact.com users a travel booking experience that integrates with the calendars and contacts stored in applications they use everyday. Interact.com is an online subscription service that delivers a host of Web-based services into the applications and devices selling professionals use every day.(Read More)


Wishbone Systems and SMI Partner
Wishbone Systems and Systems Management International (SMI) announced a channel partnership whereby SMI becomes a European Value-Added-Reseller for Wishbone’s field force management software, Wishbone WorkManager. The partnership enables organizations to acquire and deploy WorkManager within new or existing enterprise applications, such as Remedy Corporation’s Action Request System.(Read More)


SSPA Announces New Programs
The SSPA announced the development of the SSPA Certification Program for Support Professionals. The program, developed in conjunction with forty companies representing the IT industry, will consist of support center industry-tailored training and certification testing.(Read More)

Other News

• Microdyne Outsourcing Leverages Kana
  
• eAssist.com Partners with NativeMinds
  
• Commence Teams Up With Softmart
  
• Davox and FaceTime Join Forces
  
• FirePond Selected By Compaq
  
• eSupport Leaders Converge at eSupport 2000
  
• ServiceWare Appoints Roberto Aguas to VP
  
• Janna Strengthens Management Team