Today's News

ServiceWare Availability of eService Suite 3.0
ServiceWare announced the immediate availability of eService Suite 3.0, a software and content solution that allows companies to provide personalized, automated eService tailored to the needs of their customers, partners and employees. eService Suite 3.0 is a self-learning, self-organizing and self-maintaining eService infrastructure that empowers customers through self-service.(Read More)


Support.com Delivers eSupport Solution
Support.com launched the Support.com Product Suite 4.0. New SmartIssue technology, included in the suite, makes self-service more effective by allowing customers the ability to automatically analyze, manage and route SmartIssue information based on real-time business rules.(Read More)

			RealMarket Live!
"Putting Skin Into the Loyalty Implementation Game "    Listen Now
		Learn about the economics behind Loyalty Value Added. In this discussion we explore the importance of measuring customer value, how to calculate Loyalty Value Added and how to map priorities for maximum return. Guest: Mark Turchan, Senior Vice President, eLoyalty
-   A free Internet broadcast program addressing key CRM topics and issues   -

MicroStrategy Launches Analyzer
MicroStrategy launched MicroStrategy Web Business Analyzer. MicroStrategy Web Business Analyzer allows marketers and web site designers to answer questions like how many unique visitors come to their web site, the duration of the visits, the depth of the visits, the click-through rates and conversion rates and revenue by product, customer or referral.(Read More)


Aspect Web Interaction v.2.1
Aspect announced the general availability of Aspect Web Interaction v.2.1, a customer relationship software application that brings live service to the Web. Aspect Web Interaction v.2.1 offers enhanced online security, improved support for cookies and Java script jumps, configurable HTML error/warning message suppression and integration with third-party personalization servers.


IDM Offers Media Analysis Software
IDM Software introduced an analysis product for marketers. MediaScape gives users the ability to track all media and communications vehicles, from direct marketing/mail to trade shows to the Internet. It allows users to measure the impact on purchase potential of all media and to look at cross-media impact.


Metrix Continues Success
The landing of another new client contract in the healthcare industry by Metrix reaffirms the applicability of their customer service software for the needs of healthcare and medical equipment manufacturers. Metrix 4 e-Service application suite is designed for 100-percent inventory visibility, tracking and better service.(Read More)


Magic Selected by Wells Fargo
Magic Solutions announced that its Magic Total Service Desk product has been selected by Wells Fargo & Company’s Private Client Services Trust Centers to consolidate its call centers into a multi-site client care application. The Magic Total Service Desk suite combines an enterprise-level support management solution integrated with desktop, network and event management tools.(Read More)


Pharmaceutical Company Selects Stayinfront
StayinFront announced that Organon has signed a global licensing agreement for StayinFront’s Visual Elk CRM suite. As part of the worldwide initiative, the CRM solution has been fully deployed in Canada, and implementation is expected to be completed in the United Kingdom later this month.(Read More)

Other News

• DigitalWork.com Teams with Interact Commerce
  
• Help Desk 2000 Announces MindShare
  
• West TeleServices Announces Alliance with Synchrony
  
• YOUcentric particpates in eWEEK eSeminar
  
• Epicor and FRx Strengthen Partnership
  
• Cellmania and BroadVision
  
• Pegasystems Reports Second-quarter Results
  
• Astea Releases Financial Results