Today's News

BroadVision and Commerce One Forge Alliance
BroadVision and Commerce One announced an agreement to integrate the BroadVision Procurement application, built on the company's BroadVision One-To-One Commerce suite, with Commerce One's MarketSite.net. BroadVision will offer access to MarketSite.net to customers of its procurement product.


Evergreen Launches Motive-Focused e-services Practice
Motive announced that Evergreen Systems has signed on as a consulting partner to assist customers with the planning and implementation of Motive-based e-service solutions. Evergreen will help Motive meet market demands for e-service solutions by offering technical resources and multiple services around Motive's products including: e-service strategy, business case design, business process evaluation and service level agreement assessment.(Read More)

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"Putting Skin Into the Loyalty Implementation Game "    Listen Now
		Learn about the economics behind Loyalty Value Added. In this discussion we explore the importance of measuring customer value, how to calculate Loyalty Value Added and how to map priorities for maximum return. Guest: Mark Turchan, Senior Vice President, eLoyalty
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PeopleSoft and IBM Expand Alliance
PeopleSoft and IBM announced an agreement to expand the companies' global sales, marketing, and development relationship around a package of hardware and software designed to lower the cost and increase the speed of eBusiness implementations to the higher education community. Under this agreement, PeopleSoft and IBM will incorporate PeopleSoft's eBusiness applications with the standards and technologies of IBM's Application Framework for eBusiness.


Interact Commerce and CoVia Partner
Interact Commerce and CoVia announced the immediate availability of CoVia's SalesOnline application via Interact.com. CoVia's SalesOnline application allows sales and customer service professionals to create private, personalized Web sites, or one-to-one networks, to communicate with customers and prospects.(Read More)


Brightware Selected by DialAmerica
Brightware announced that DialAmerica Marketing has selected Brightware’s recently announced Email Assistance 4.0 application to provide enterprise-class customer service and support for its growing Customer Contact Services Division. DialAmerica will use Brightware Email Assistance 4.0 to ramp up its web-based service offering for clients.(Read More)


Computerworld Launches Web Site With Vignette
Vignette announced that Computerworld selected the Vignette V/5 eBusiness Application Platform to power its recently re-launched Web site. Computerworld provides IT leaders and business executives with technology news, in-depth features and Web resources on specific topics, and allows users to communicate with their peers via interactive forums in the community resources section of the site.


Kana and Lipstream Bring Live Customer Service
Lipstream and Kana announced the integration of Lipstream's Live Voice service into Kana's eRM solutions. The company’s clients are using the integrated solution to enable their customers' Web sites with real-time voice, text chat and e-mail capabilities.


Interface and Battelle Form Alliance
Interface Software announces that it has entered into an alliance with Battelle. The two companies will market InterAction as their core relationship management solution for government clients with needs that include consulting, development, and systems Integration.


CustomerSoft and Sapphire Form New Partnership
CustomerSoft announced a new partnership with Sapphire Callnet. Sapphire Callnet will sell, market and support CustomerSoft’s ESP - Expert Support Program, focusing on clients within India’s insurance, healthcare and travel industries. CustomerSoft’s ESP addresses the needs of all departments within the organization, including customer support, sales, marketing, product development and quality assurance.

Other News

• DigitalSquare Receives Push From BackWeb
  
• Innovative Systems Partners With ANALYTICi
  
• AristaSoft Partners With Selectica
  
• Leading B2B Companies Select MarketSoft
  
• Primus Web Seminar
  
• SLP InfoWare Establishes Users Group
  
• LivePerson Launches Professional Services Group
  
• TeleTech Announces Agreement With HealthMarket
  
• eGain Reports 90% Revenue Growth