Today's News

Quintus Enhances eCRM Offering
Quintus announced enhancements to its eContact Suite that facilitate integration of Web, email and telephone communications with both e-commerce and enterprise applications. The Quintus eContact Suite consists of unified telephony, Web and email applications that enable multi-channel customer communications.(Read More)


WebEx Powers Meetings on Interact.com
WebEx has integrated WebEx's interactive communications service into Interact.com, an online subscription service that delivers Web-based services into the applications and devices sales professionals use. WebEx allows selling professionals to host presentations, conduct Web tours and demonstrate applications with integrated voice, video and telephony.(Read More)

			RealMarket Live!
"Putting Skin Into the Loyalty Implementation Game "    Listen Now
		Learn about the economics behind Loyalty Value Added. In this discussion we explore the importance of measuring customer value, how to calculate Loyalty Value Added and how to map priorities for maximum return. Guest: Mark Turchan, Senior Vice President, eLoyalty
-   A free Internet broadcast program addressing key CRM topics and issues   -

Blue Pumpkin Integrates PrimeTime
Blue Pumpkin announced that it has taken the next step in an initiative that bridges Nortel Networks’ eBusiness solutions with workforce management for improved and more personalized customer relationship management. The initial phase of the integration allows customers to transfer data between Nortel Networks Symposium* Call Center Server, Nortel Networks Meridian* MAX products and Blue Pumpkin's PrimeTime workforce management systems.(Read More)


TeamShare and SCM Labs
TeamShare announced that it has developed a referral partnership agreement with the Denver-based consulting firm, SCM Labs. SCM Labs is a full service professional consulting organization.(Read More)


Ask Jeeves 4.1 Extends Product Offering
Ask Jeeves announced the release of Ask Jeeves 4.1, a suite of solutions to help businesses build relationships with their prospects, customers and suppliers. With Ask Jeeves 4.1, companies can leverage information from product and merchandise databases, access automated analysis and tracking tools, and benefit from international language support for European languages.


Sun And Vignette Join Forces
Sun Microsystems and Vignette announced a global agreement. Companies will be able to leverage Sun's Java technology to integrate their existing applications with other third-party applications, including the iPlanet Application Server, through Vignette's recently introduced V/5 E-business applications.


Oracle and Hipbone
Hipbone announced that Oracle has implemented Hipbone’s web co-browsing and call-back services to deliver customer interaction for web-based support and sales. Hipbone’s hosted solution permits customers to simultaneously view and discuss web content with an Oracle sales or support representative using linked web browsers and voice service.


Selectica Completes Acquisition of Wakely
Selectica announced it has completed the acquisition of Wakely Software of Clearwater, Florida. With Wakely, Selectica plans to offer a complete end-to-end Internet application specifically developed for the insurance industry.

Other News

• officesupplies.com Selects eGain
  
• Peregrine and NEON Form Alliance
  
• Hallmark Selects NCRs Suite
  
• CIS Standardizes on Siebel
  
• FCW Builds Net Marketplace On BroadVision
  
• Netegrity and Art Technology Form Alliance
  
• Symitar Chooses InterVoice-Brite
  
• Aegis Reports Second Quarter Results