Today's News

Sprint Helps Interact Commerce Go Wireless
Sprint and Interact Commerce announced a partnership that will offer selling professionals access to sales information and Web services available through Interact.com by using Sprint PCS Internet-ready Phones., selling professionals can use the Internet-ready phone to schedule Web conferences, receive news on clients and prospects, and review their calendars.(Read More)


SupportPlaza Announces Release
SupportPlaza has released Voila!, an e-support solution. Voila! gathers application-specific computer information from a user’s computer and analyzes this information for the support representative. Voila! helps support desks eliminate first support calls, avoid escalations, and accelerate problem resolution.(Read More)

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

TeamShare Offers TeamTrack Mobile
TeamShare has devised a way for its customers to access live TeamTrack information utilizing their Palm Powered hand-held computers. The new product, TeamTrack Mobile must be used with either tTrack or tSupport and is currently available for purchase or on a free, trial basis.(Read More)


Delano Adds Wireless Support
Delano announced it is integrating real-time wireless interactions into its e-business platform, enabling customers to develop and deploy e-business applications that extend e-mail and Web-based communications to mobile phones, two-way pagers, personal digital assistants, and other wireless devices.(Read More)


Witness Announces Learning Solution
Witness Systems announced an electronic learning management solution designed specifically for the Internet-enabled call center marketplace. eQuality Now delivers ongoing training tailored to customer sales/service representative competencies, which helps companies build customer loyalty though a more skilled and motivated workforce.


StayinFront Announces WAP Support
StayinFront announced the delivery of WAP support for the Internet CRM and eBusiness application - Web Works. StayinFront's HTML-based Web Works system, can now also process WML. WML is the markup language that allows Web Works users to gain access to CRM and eBusiness information from the new mobile WAP devices.(Read More)


Knowlagent Introduces Knowdev @nswer
Knowlagent unveiled KnowDev @nswer, a customer contact training solution. KnowDev @nswer works in synchrony with Knowlagent’s current product offering, KnowDev 5.0. The KnowDev 5.0 suite helps customer contact centers decrease the cost of customer transactions by increasing agent knowledge and skills, dramatically lowering each call’s average handle time.


Blue Pumpkin and Siemens
Blue Pumpkin and Siemens announced the availability of a jointly developed and certified integration "plug in" solution that ties Blue Pumpkin’s workforce management solution to Siemens’ new contact center portfolio. Customers will have a pre-packaged software solution that makes it easier and more efficient to share data and manage their multi-contact customer service centers.(Read More)


Nortel Networks and STC Form Alliance
STC announced an alliance with Nortel Networks to support the pre-packaged STC e*Way for Clarify eFrontOffice. STC's e*Way for Clarify eFrontOffice will enable enterprise-wide eBusiness connectivity for Nortel Networks customers, with a rapid implementation time and high security.

Other News

• eShare Announces New Release
  
• Vignette and OnLink Partner
  
• Knowledge Impact Named to Board of Advocates
  
• Metrix Alliance Partner Program
  
• TeleMagic New Technologies
  
• SSPA Selects Training For Horizons
  
• Broadbase Provides LoanCity With Platform
  
• Blaze Drives Interactive Online Bank
  
• YOUcentric Names Tim Armour to Board of Directors