Today's News

Rightnow Announces Metrics 2.0
RightNow Technologies announced RightNow Metrics 2.0. RightNow Metrics helps companies quickly create and distribute a broad range of flexible customer surveys.(Read More)


IBM Partners With Siebel
IBM and Siebel announced that they have extended their global alliance to market, sell and deliver e-business solutions to mid-sized customers around the world. The companies also announced plans to market Siebel e-business applications directly to IBM's 90,000 Business Partners in an effort to standardize partners' internal business processes, eliminate inefficiencies and improve customer satisfaction.

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

IntelliMark Selects Brightware
Brightware announced that IntelliMark IT Solutions has selected Brightware’s Email Assistance application to help manage interactions with its end-user community. IntelliMark will use Brightware’s recently announced Email Assistance 4.0 software to improve email response time.(Read More)


Blue Pumpkin and Kana Connect
Blue Pumpkin and Kana Communications announced a solution to help e-Businesses empower customers to take greater control over their online experience. Kana’s eBusiness platform will connect to Blue Pumpkin’s PrimeTime Exchange workforce management solution. The integration suite enables businesses to manage information from across the enterprise and deliver ongoing personalized service.(Read More)


Associated Press Selects eGain
eGain announced that The Associated Press has selected eGain Live to help them deliver live assistance to online visitors. AP, the world's oldest and largest news organization, will offer text chat and Web collaboration capabilities on its Web sites to improve the speed and quality of customer service for member newspapers and broadcasters as well as for subscribers with eGain Live.


Verio Selects Aspect
Aspect Communications announced that Verio has selected the Aspect Customer Relationship Portal for installation at its customer care operations in Dallas. Verio will use the Aspect Portal to streamline the customer experience -- routing calls, e-mails, faxes and Web chat queries to the service agent best suited to address a customer's specific needs, such as those involving billing, technical support or Web-hosting queries.


Pivotal and Eastman Announce Alliance
Pivotal and Eastman announced a marketing alliance. Pivotal's solutions for XML-based demand chain networks and Eastman Software's Work Manager Family of products will be co-marketed to provide a front-to-back office solution. The solution will allow companies to store and retrieve information that is best captured in digital image form, route customer requests through a structured business process and give customer service representatives immediate digital online access.


New Tally Systems Program
Tally Systems announced that it has certified the first three service partners on its new asset tracking tool, TS.Census, enabling the partners to begin selling Tally Systems asset management products as part of their core product offering. NCR Corp., Entex Information Systems, and Innovative Technology Solutions are official partners. A partner is eligible for on-site sales assistance and support and cooperative marketing and communications programs.

Other News

• TopTier Selects Aprimo
  
• Braun Consulting Joins Forces With Xchange
  
• Primus Recognized
  
• Firstwave eRM Implemented
  
• Bertelsmann Invests In Aspect
  
• ServicePower Wins Award
  
• Kana Bolsters Expansion
  
• Intuit Customer Support Earns Certification