Today's News

eConvergent Announces Best and Worst
eConvergent announced the results of its annual Transaction Satisfaction contest, which highlights the best and worst business-to-business e-commerce customer interaction experiences. Hewlett Packard, Home Depot and Southwest Airlines, were chosen for providing the "best" experiences, establishing benchmarks and best-practice standards for e-business in customer interaction and satisfaction.(Read More)


PrimeResponse Forms Advisory Board
PrimeResponse announced the formation of its Relationship Marketing Advisory Board. The board is a group dedicated to harnessing the knowledge of eMarketing to shape the future of relationship marketing strategy and technology. It is chaired by PrimeResponse's Director of eCRM Strategy and Consulting, Joel Book.(Read More)

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

NCR to Acquire 4Front
NCR and 4Front Technologies announced they have entered into an agreement for NCR to acquire 4Front Technologies in a merger transaction for an aggregate consideration of approximately $250 million. 4Front Technologies is a provider of a full range of IT services, including outsourcing, hardware maintenance and help desk support -- primarily across Europe.


Blue Pumpkin Integrates With Cisco
Blue Pumpkin Software announced that its solutions will integrate with Cisco Systems' customer contact software platform. The collaboration includes a set of integration plug-ins that directly connect the Cisco Intelligent Contact Management software component of the customer contact software platform with the PrimeTime family of workforce management solutions.(Read More)


EQuality From Witness Systems
Witness Systems announced an electronic learning management solution designed specifically for the evolving Internet-enabled call center marketplace. eQuality Now delivers ongoing training tailored to customer sales/service representative competencies, which helps companies build customer loyalty though a more highly skilled and motivated workforce.


BroadVision to Extend One-to-One Suite
BroadVision and Broadbase Software announced an OEM agreement to jointly build and deliver an integrated customer analysis solution for BroadVision's One-to-One suite of applications. The jointly developed product will analyze customer data from the BroadVision One-to-One suite of applications.


RealMarket Expands CRM Board of Advocates
RealMarket announced the addition of six companies to the CRM Board of Advocates. The Board of Advocates is a group of forward-looking organizations that share an industry-wide commitment to grow the CRM market through education and research. The new companies include Chordiant, Courion, EchoPass, Knowledge Impact, Quintus and SafeHarbor.com.(Read More)


Peppers and Rogers Offers 1to1 Series
Peppers and Rogers Group has taken its popular 1to1 Institute series on the road. The next stop is at the Claremont Hotel in Berkeley, California from September 10 to 14th. The 1to1 Institute provides top decision-makers the opportunity to work one-on-one with CRM experts to fundamentally change the way their companies relate to and interact with their customers.(Read More)

Other News

• BackWeb Files Registration Statement
  
• Ask Jeeves and HearMe Announce Partnership
  
• Firstwave with LeadMinder.com
  
• WineShopper.com Uncorks Kana
  
• GovConnect and Interactive Intelligence
  
• IMAGINE Receives Editors Choice Award
  
• APAC Reports Second Quarter Results
  
• Hyperion Reports Fiscal 2000 Results