Today's News

Motive and Vignette
Motive Communications announced an agreement to integrate Motive's AnswerWeb solution, with the Vignette V/Series eBusiness Application Platform. The alliance, which will involve joint sales and marketing activities in addition to joint product development, will enable organizations to deploy e-business solutions with context-driven online customer support, simplifying complex commerce-centric applications.(Read More)


Delano Powers Macromedia Personalization Solution
Delano Technology announced that Macromedia LikeMinds eMail, Macromedia’s recently released e-mail campaign management application, is powered by Delano. LikeMinds eMail extends Macromedia's LikeMinds patented personalization technology to enable marketers to interact more with customers.(Read More)

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

Brightware Extends Product Suite
Brightware announces Brightware Email Assistance 4.0. Email Assistance 4.0 allows eBusinesses to consistently deliver personalized and cost-effective customer care and reduce supervisory costs while building eCustomer relationships.(Read More)


Metrix Extends Techlink
Metrix announced the release of a series of Techlink 4e products based on Wireless Application Protocol technology, a mechanism for sending data real-time using existing cell phone technology enhanced with a microbrowser. Using a Wireless Transaction Protocol for data transmission, WAP provides quick communication for field technicians and dispatch centers.(Read More)


Avaya and Blue Pumpkin Announce Joint Solution
Avaya and Blue Pumpkin announced a solution that helps companies use and analyze customer contact center information to ensure optimal staffing and service levels. The companies have developed software that connects Avaya's CentreVu Call Management System and Blue Pumpkin’s Primetime Workforce Management solution.(Read More)


McCann Selects PrimeResponse
PrimeResponse announced that McCann Relationship Marketing has selected PrimeResponse's Prime@Vantage.com as the primary marketing automation tool for delivering comprehensive marketing solutions via an ASP structure. Prime@Vantage.com enhances MRM's global direct response advertising and CRM offering by providing the Agency’s clients with a software application to create personalized marketing initiatives.(Read More)


E.piphany and BroadVision Extend Alliance
E.piphany and BroadVision announced that they will integrate technologies between contact centers and e-commerce systems, enabling even more highly personalized customer interactions. Using the new E.piphany E.5 System and BroadVision One-To-One suite, the two companies will develop integrated solutions that share customer data to deliver personalized commerce transactions, service interactions, and marketing offers.


Peregrine Releases TrustedLink e-Version 5
Peregrine announced the launch of its new TrustedLinke-Version 5 offering for UNIX and Windows NT platforms. TrustedLink e-Version 5 enables IT, purchasing and financial executives to lower procurement costs and improve operating efficiency across the enterprise by streamlining, automating and integrating business processes.

Other News

• PeopleSoft Enhances Analytics
  
• Apropos Technology Launches Next Generation
  
• Cincom and Interactive Intelligence Announce CRM Solution
  
• CorVu and Astea Announce Agreement
  
• SYMON Adds New Technology
  
• eConvergent Completes Financing
  
• Supportgate.com Announces Previo As New SVA
  
• MicroStrategy Strengthens Management Team