Today's News

Delano And Recognition Sign Partnership
Delano and Recognition Systems announced a partnership under which Delano's e-business platform and eCRM application suite will be integrated with Protagona from Recognition Systems. Protagona is an enterprise product that enhances the functionality of the marketing campaign management software, extending its capabilities to the Internet.(Read More)


Aprimo Marketing v3.5 Delivers
Aprimo has unveiled Aprimo Marketing v3.5. Aprimo Marketing v3.5 includes an advanced rules-based engine that enables high-end campaign management that can handle multi-step, multi-channel campaigns.

			RealMarket Live!
"Customer Service is Not Simply a Matter of Being 'Nice' "   Listen Now
		Rich's latest book "Delivering Legendary Customer Service: Seven Steps to Success" (Oasis Press, 2000) looks at the best practices of service-driven organizations, in a step-by-step guide to creating truly legendary service in your own organization. Look beyond the traditional interpersonal view of customer service, into specific communications, management and operations skills that create legendary service. Guest: Rich Gallagher , Head of Customer Support, CBORD
-   A free Internet broadcast program addressing key CRM topics and issues   -

ServicePlus Unveils ServicePlus 5.2
ServicePlus announced the availability of ServicePlus Version 5.2, the latest release of its market-leading eService Management Systems software. The upgraded product includes new callboard views, customizable reporting within ServicePlus, email paging, e-service enhancements and URL support, as well as improvements to existing functionality in the system.


McCann Selects PrimeResponse
Prime Response has announced that McCann Relationship Marketing Worldwide (MRM) has selected PrimeResponse's Prime@Vantage.com as the marketing automation tool for delivering marketing solutions via an ASP structure. Prime@Vantage.com enhances MRM's global direct response advertising and CRM.(Read More)


Aspect Unveils eBusinessIP Remote
Aspect Communications announced the availability of the multimedia-over-IP software that enables corporations to integrate knowledgeable workers at geographically dispersed locations through the existing contact center infrastructure. Available in September, eBusinessIP Remote is the only software to offer customers a quick return on investment by eliminating long distance toll charges.


MarketSoft eLeads Goes Wireless
MarketSoft announced the addition of wireless capabilities to eLeads. The new wireless component of MarketSoft's eLeads enables the delivery of inquiries to an increasingly mobile sales force, thereby reducing response time to prospects.


AFSMI Announces Interactive Internet Seminar
AFSM International announced that services pricing expert Al Hahn will present the latest trends in pricing, along with some common mistakes to avoid. The seminar, titled “Drive Revenues and Profit with Improved Pricing,” will be presented on August 10, 2000 at 12 noon EDT.(Read More)

Other News

• Visual Meeting Now Available in Korean and Japanese
  
• Synchrony Communications Doubles Contract Value
  
• Witness Systems and eGain Integrate
  
• Supportgate Announces InsightExpress Alliance
  
• iWon.com Selects Ask Jeeves
  
• Vignette Fuels Backpacker Magazines
  
• LivePerson Announces Results