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"CRM for Government Agencies"
by Marcy Kuhn - Principle, Networked Systems, Mitretek Systems
This presentation style piece is aimed at helping government agencies understand how to apply CRM concepts. It defines CRM in the context of current government initiatives and regulations, explores the process for planning CRM efforts and then provides multiple examples at the federal, state and local levels.
Download this in "pdf" format by clicking on the title
above (requires Acrobat Reader).
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