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"Call Center Site Selection Methodology"
by Arthur F. Coombs - CEO, EchoPass
As with any major project, it is essential to identify and clearly define an objective. With respect to the placement of a call center, it is important to ascertain the purpose and goal of the particular call center and its desired effect for the organization. It can be beneficial to narrow this objective to a single declarative statement. This will help specify the scope of the project, clearly outline the organization's purpose for the call center, and assist decision makers in remaining focused.
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