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"Enterprise e-Business ROI Whitepaper"
by Motive Communications
In considering an approach to successfully deliver a high-value service over the Internet, it’s important for businesses to determine the return on their investment in online customer care. This white paper examines ROI of e-service networks for enterprise e-businesses, specifically:- savings from self-service efficiency gains.
- savings from collaborative service efficiency gains.
- profits from improved customer loyalty.
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