|
"The Insiders Guide to Knowledgebase Technology"
by Doug Warner - RightNow Technologies
RightNow Web is RightNow Technologies' flagship Internet Customer Service product: robust, easy to use and easy to administer. An article by PC Week recently stated, "Companies that do not want to save money on customer support should not buy RightNow Web" (Feb. 14, 2000, page 30). The article, entitled "RightNow Web: Support with Smarts,'' carried the tag line: "Updated Web e-mail response system makes good use of artificial intelligence at a great price." In this paper we'll examine the various forms of artificial intelligence (AI) contained in RightNow Web; the implications AI has in this area and how RightNow Technologies plans to use AI in its future products.
Download this in "pdf" format by clicking on the title
above (requires Acrobat Reader).
Search
Required Readings [top]
You can do a simple text search for:
|
To use
this form, enter what you are searching for and click the
"Begin Search" button.
|
|